Complaint #1098 Bovada Casino

Verification issue and delay

By Jreedmfdoom

2 years ago

So Ive been a member of bovada for at least a year now, Ive never really had any luck. 4/12/24 I had a real good day and hit bovada for 1200, I cashed out early 4/13/24 morning. A few hours later my account was disabled stating that i wasnt in the location of my address on file. Clearly I didnt know youre suppose to sit in one spot and place wagers but anyway I was out of location due to the fact i was at work, i work overnight which is only 30 min away from my job. An supervisor told me once i reach my address I could get my account back, indeed they did give me my account back once I got home. The supervisor assured me my account was safe and i could procced with my withdrawl and I did. 12 hours later they disabled once again for a review without reasoning no explanation no nothing. A week later I finally get an email saying send in documents which i think they should have asked for all that first hand. I sent in id front and back, self with an id and a proof of address which was my internet bill xfnity a four page pdf. They sent an email back saying the proof of address wasnt good enough, so I sent in electric bill which is under my mothers name because I have moved back in with her but we have the same address. She doesnt bet watch sports or anything for that matter. Ive have talk to numerous of agents they all tell me different things. 24-48 hours each time one told me I could still get my money while waiting on review. My account has $1273 on there. Agents tell me all this is for verification. Its been two weeks now and verification department doesnt communicate, email you back you cant talk to them on the phone or anything. this is crazy at this point I just want my money it doesnt take this long to review a bill and id. I have did nothing wrong I finally get a good day and im under investigation? they could at least communicate. Im trying to pay mortage and bills I need my money

Disputed Casino Bovada Casino

Reason Account closure

Amount $1273

Discussion

Jreedmfdoom

2 years ago

This is crazy, Ive been losing all year I finally win and they just take my account just like that. I dont understand what is there that need to be reviewed. I sent in everything you guys asked for. Offered to video chat and everything I cant even get a phone call

Jreedmfdoom

2 years ago

they keep giving me the same answers I just dont understand how do you need a review for verification when I sent in all the documents with no problem. Its no fraud going on this way, I am all the way legit. Only have one account its all I ever head
verification@bovada.lv
8:07 AM (13 minutes ago)
to me

Hi Joseph,

Thanks for contacting Bovada Customer Service.

We hope this email finds you well. I'm reaching out to provide you with an update on the status of the investigation into your account.

First and foremost, we want to express our sincere gratitude for your patience and understanding throughout this process. I understand that it can be frustrating to wait for updates, and I want to assure you that we are working diligently to resolve this matter as swiftly as possible.

Your account remains under review, and unfortunately, we are unable to provide a specific timeframe for its completion. Please know that our team is conducting a thorough review to ensure that all aspects of the situation are carefully examined and addressed

Your cooperation and understanding during this time are greatly appreciated. We understand the importance of this issue to you, and we are committed to keeping you informed of any developments as they arise. As soon as we have any updates, we should reach via email.

We're available to help 24/7 if you need anything else.

Thanks,

Bovada Customer Service
[email protected]

Jreedmfdoom

2 years ago

I seen a complaint on here from a woman, she got her account back the next day. When I was told mines was only under review for verification which is the same thing she had. I sent in my id front back a self all my bills. I no longer recommend this site for anybody, look at all these complainits going unresolved.

Jreedmfdoom

2 years ago

I just don't understand, how you guys have me send in this sensitive documents. And you just sit there with them feeding me lies and excuses. At this point you guys are just holding my money because you can.

Bovada Casino Complaint Stats

Resolved 338 / 515

Avg. Amount $6,903

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Bovada Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 211 out of 318 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Bovada Casino Complaints

See all complaints for this casino

Is past their 48 hour mark

My account is disabled and under investigation for a $9,100 I hit a 5 leg for 10k rolled over the balance withdrawal.Bovada support explicitly promised me in writing that my funds are secure and would be available for withdrawal, but it has been 5 days with no email or explanation. I am fully prepared to submit complete KYC identity verification documents but Bovada refuses to provide an upload link." And it's far past the 48 hour mark they told me

47h left

$9,100

My account is still under review

My account screenshot shows both my balance and the amount “Available to withdraw” as $7.1k.”

I submitted verification documentation to Bovada. Their Verification Team acknowledged receiving it and stated that my account is under review. However, their response provided no expected completion date, no specific explanation for the investigation, and no clarification about whether additional documents are required. They also stated that no further details would be available until the review is completed.

I understand that account verification may be necessary, and I am willing to cooperate with legitimate requests. My concern is the lack of a clear timeline and actionable information concerning the review and access to my funds.

I am requesting that Bovada:

1. Confirm whether my submitted documentation is sufficient and identify any outstanding requirements.
2. Provide a clear explanation of the unresolved issue, to the extent they can disclose it.
3. Provide an estimated completion date and complete the review promptly.
4. Confirm the status of my $7.1k balance and allow withdrawal once verification is successfully completed, or provide a specific written explanation for any restriction.

I have attached screenshots showing the balance listed as available to withdraw and Bovada’s acknowledgment of my verification documents.

If this matter is not resolved through AskGamblers’ mediation process, I intend to file a formal complaint with the Florida Attorney General’s Office, including the relevant account records, verification correspondence, and documentation of my $7.1k balance. Sorry in advance to anybody that uses them in Florida because I know by doing this people In Florida won’t be able to use bovada anymore

45h left

$7,100

Account not unlocked after being told it was verified

I submitted my documents on the 28th on 29 September. I received a email saying my documents will receive in my account is under review. I am still waiting for an update. I haven’t received one.

I was told it would take 24 to 48 hours this all happened because I tried to withdraw a little 1000 on my account and now my account is under review

I submitted everything that ID the selfie with the ID and the utility bill, I don’t know what’s happening and I don’t understand why I haven’t received an update in why I would lied to and told that we only take 24 to 48 hours and it’s been well over a week now.

Resolved

$1,000

Account disabled for almost 2 weeks after completing full KYC registration

I am filing this complaint because Bovada Casino has completely disabled my account and withheld my funds for two weeks despite my complete compliance with their identity verification process.

Timeline of events:

1. I initiated a crypto withdrawal request for $1,500 via Litecoin, which I later adjusted to leave a pending withdrawal of $1,250 and a remaining playable balance.

2. Immediately following the request, my account was disabled, and I was asked to complete a KYC check.

3. I have fully completed every single requirement requested by Bovada. I successfully passed the biometric face scan, provided my valid driver's license, and uploaded my proof of residence.

4. I received official email confirmation from Bovada acknowledging that they received my withdrawal request and successfully received my KYC documents.

It has now been 14 days with zero updates, zero communication, and my account remains completely locked. I have done everything asked of me. I am requesting that Bovada's compliance team manually review my verified documents, re-enable my account, and process my pending Litecoin withdrawal immediately.

94h left

$1,500

Waiting for investigation to end

Hi,
My account was disabled on september 19 requesting for documents that were sent immediately and soon after i received an email stating the the account is under investigation.
It's 23rd september today and I have received no response from this casino or any of it's representatives

This seems to be shady behavior in order to not pay customers that won.

Please assist with this.

Resolved

Account disabled and verification pending for over 6 days

My Bovada account was disabled on September 12th 2026

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID

2. A photo of myself holding my ID next to my face

3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 6 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $9,990 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the cricket phone bill I submitted as proof of address. However, they have asked me for a hard copy so i went and sent that then they asked for a bank statement went ahead and sent that Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process. And now they keep asking for adress proof but state that they have recieved it and its crazy because i keep receing an adress proof request of a different type of bill …

I understand that verification reviews may take some time. However, I believe that more than 7 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Resolved

$9,990

Verification delay

I been waiting almost ten days for my verification after getting my balance over 64,000. I heard great things about bovada so I believe my money is safe.

But this process is absurd especially after I sent in all my documents asked for and sent in the right format. I just want my verification escalated please being that I’ve went through this process before but only after winning..

I even got a email saying I’ll know something in 48 hours it been over a week now. I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money. But I’ve lost more.

I am requesting that Bovada:

Provide a clear and specific explanation for why my account remains under investigation
Re-enable my account immediately
Release my rightful winnings without further delay

I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly disabled despite full compliance with all rules.

Resolved

$64,000

Disabled my account and asking me to verify now giving me the run around

So I’ve been gambling with Bovada for close to 2 years straight. All I use is them. Minimum bets are 1k- 5k. Respectfully, I bring them a lot of money.

Never ever had a problem with anything up until just recently. I hit maybe 2k in 2 nights on live bets, and I’m up my 10k with them for the year. Out of nowhere, my limits were dropped significantly, even on ML straight bets. And when I went to withdraw, it wouldn’t let me. Literally the first time ever.

Waited a day, went back on, and my account was disabled.

I’ve been going back and forth with the customer service agents, and 1 out of 10 is helpful. The rest give you the same story. I’ve sent my documents 4 times, Bovada.

I haven’t violated any rules or tos.

I just would like to be able to work with you guys. Can you please help me???

It’s been since August 18th that I’ve been dealing with this, and nothing has changed.

Rejected

$10,551

My 20k sitting in account and my account is disabled

I am new on bovada, i have deposited around 5000 in bitcoin into sports betting. Got some wining strikes. somehow i have managed to raise my account total up to 20k. I tried withdrawing $9500 on 8-15th, with the request being eventually denied. I got locked out of my own account. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documentation has been received.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Resolved

$20,000

Long process verification

I been waiting almost ten days for my verification. I heard great things about bovada so i believe my money is safe . But this process is absurd especially after I sent in all my documents asked fornalso sent in the right format . I just want my verification escalated please and thank you .even got a email saying I’ll know something in 48 hours it been Ovwr 72 hours

Resolved