Complaint #273 Bovada Casino

Verification delays after reaching out many times

By pp1997

7 years ago

Hello Bovada,

Firstly, I’m writing here because I did try getting response through emails, calls and online chats that you offer, which is great but the only reason why I’m unhappy is the timelines aren’t met.

I’d be happy to share my problem here. Firstly, they asked me to verification documents to their email. After waiting for 72 hours, I get a response saying that some of the documents couldn’t be found. I made a call to them and told them regarding how I made a PDF file and attached everything to it. They cross checked with the finance department and everything seemed in place and had all my documents correctly.

But it’s been a week since then and whenever I try reaching out to them I simply get the general response of receiving them in order they were received

It’s a great experience playing at bovada but please serve your timelines better. Look forward to better service.

Disputed Casino Bovada Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

7 years ago

Dear @pp1997,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Bovada Casino

• Representative

7 years ago

Hello PP1997,

We have verified all the necessary documents that were requested. We can confirm that your withdrawal was processed yesterday and should be received. The time frame we offer our players is an approximate and we apologize that we fell outside of it this time around.

Regards,

Bovada Service

AskGamblers

• Support Team

7 years ago

Dear @pp1997,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s if any.

Thanks for cooperating the AskGamblers Complaints Team.

Bovada Casino Complaint Stats

Resolved 333 / 510

Avg. Amount $6,784

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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My 20k sitting in account and my account is disabled

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Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

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Hello,

Account balance: around $2800
documents submitted: id, selfie, utility bill

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how can this be ethical?
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*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
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I submitted all of these documents immediately and have fully cooperated with the verification process.

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