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Bovada Casino - Verification delays after reaching out many times

RESOLVED
pp1997 New York
Posted on April 9, 2019.

Hello Bovada,

Firstly, I’m writing here because I did try getting response through emails, calls and online chats that you offer, which is great but the only reason why I’m unhappy is the timelines aren’t met.

I’d be happy to share my problem here. Firstly, they asked me to verification documents to their email. After waiting for 72 hours, I get a response saying that some of the documents couldn’t be found. I made a call to them and told them regarding how I made a PDF file and attached everything to it. They cross checked with the finance department and everything seemed in place and had all my documents correctly.

But it’s been a week since then and whenever I try reaching out to them I simply get the general response of receiving them in order they were received

It’s a great experience playing at bovada but please serve your timelines better. Look forward to better service.

AskGamblers
Posted on April 9, 2019.

Dear @pp1997,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s if any.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 11, 2019.

Hello PP1997,

We have verified all the necessary documents that were requested. We can confirm that your withdrawal was processed yesterday and should be received. The time frame we offer our players is an approximate and we apologize that we fell outside of it this time around.

Regards,

Bovada Service

AskGamblers
Posted on April 11, 2019.

Dear @pp1997,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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