Im trying to cash out my winnings.
It was my first time doing cash out to this casino. Im losing alot of money before this happen. Then whenever i cash out it. They disabled my account then asking for photo for my id and selfie on it. Its been a week now since my account was disabled tried to contact their costumer service they just saying 1 thing just wait i tried waiting but its like a never ending verification process. Im kinda losing hope but its money specially during this crisis. Heres the pic < link removed >
Dear @Kharlq,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
After reviewing your account, I can see that yesterday 5/15/20, you spoke with our customer support team and were able to not only verify your account with the documentation submitted, but we were also able to have your withdrawal passed. Your account was initially disabled and subject to investigation after areas of our Terms of Servies had been breached. I can see that you have since been educated on the matter and your account has since been reinstated.
Should you have any further queries, do not hesitate to let us know. If not, please confirm this matter has been resolved.
Regards,
Bovada Service
Dear @Kharlq,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
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