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Bovada Casino - Temporarily disable account second time in a week

RESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 5000

Posted on February 2, 2023

I been on Bovada for 5+ years as a long time member I wouldn’t expect my account to be disable because I requested a withdrawal off $700 ?

A week prior I reactivated my account by sending in my ID now that I have 5k in funds of winnings for a week you guys want to disable my account AGAIN in 2 weeks !!!

On top of me calling everyday for my money you guys keep telling me 24-48 hours for a call back that never happens I have bills and this wasn't bonus funds all withdrawal funds.

Please resolve this issue I don’t know what to do at this point.

AskGamblers
Posted on February 4, 2023

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on February 7, 2023

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on February 8, 2023

Hi there! We apologize for the delayed response. Unfortunately, your account is currently under review. The timeframe for this is dependent on what's revealed during the review. Once completed, you will be updated via email. We appreciate your patience and understanding.

AskGamblers
Posted on February 11, 2023

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on February 16, 2023

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on February 16, 2023

Apologies for the delayed response. Just to update, this account review was completed and KHANSF415 was already notified with the update.

Bovada Services

AskGamblers
Posted on February 17, 2023

Dear @KhansF415,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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