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Bovada Casino - Suspended account and winnings without reason

RESOLVED
blakerodrigo Washington
Posted on February 14, 2019.

I have been using the Bovada platform for the past week and have won roughly $26,000. They allowed a withdrawal of $8,000 but now they have suspended my account with the remaining $18,000. I received an email asking to call them ASAP, which I did. The Bovada rep stated my account was suspended but could not tell me why. She claims she attempted to reach out to their finance department but was unsuccessful. Bovada rep then stated someone would call me back in 24 to 48 hours. Does this sound normal? All verification process' were competed when I signed up. Any advice would be greatly appreciated, thanks.

AskGamblers
Posted on February 18, 2019.

This complaint has been reopened as per Bovada Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

blakerodrigo Washington
Posted on February 18, 2019.

Resolved, thank you to both parties.

AskGamblers
Posted on February 18, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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