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Bovada Casino - Submitted verification and requested withdrawal left will no response

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Verification issues
Amount $ 2000
Posted on August 3, 2020

Tried to withdrawal $2000 via bitcoins but was cancelled and account was disabled. I've talked to everyone, submitted license, ect. I keep getting the run around and they won't answer my emails or call me back on the phone. They keep tell me wait the appropriate time when I chat with them live but it's been way past the appropriate time. I think there trying to say my old account that no longer even had a valid email attached to it is the problem but they should be able to tell I haven't used that account in a very long time. Anyway I'm fed up and tired of spending my hard earned money on a site that's not paying out.

Posted on August 4, 2020

Hi FOUNDRYJUNE2019,

Your account is currently under investigation along with an account that is linked to it. At present, the investigation is still ongoing, should you wish to clarify some further details regarding this case, please reach out to our customer support team at your earlier convenience and request to be transferred to our Financial Servies department.

Kind Regards,

Bovada Service.

AskGamblers
Posted on August 8, 2020

Dear @Foundryjune2019,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bovada Casino Complaints

  • 141 of 190 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,387 USD avg amount

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