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Bovada Casino - Stalling paying 74k

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Delayed payment
Amount $ 74825.44
tridontly California
Posted on November 20, 2020

I have been on bovada for a few months. Everything was going fine and I had no issues until a couple weeks ago. I played and won a bunch of money and then cashed out. They paid me $9500 no problem. I then requested a withdrawal for my balance of $74,825.44 and it has been 8 days now since I have done that with zero payments. I have emailed them a few times throughout the past week and they told me a few different excuses. First they said it would be processed in 24-48 hours. A few days later they said again it would be processed in 24-48 hours. Yesterday they said there was a long wait time in the queue and that I would have to wait. This makes no sense as I have been waiting now 8 days and I see many people in online forums receiving bovada withdrawals in a timely manner. Many of whom put in their withdrawal AFTER me, so the queue excuse doesn't hold much weight. I have also just contacted them on live chat and they were not helpful at all. Anything you can do to help me will be greatly appreciated, thank you.

tridontly California
Posted on November 20, 2020

They paid the first installment!! Thank you so much for your help!

Posted on November 24, 2020

Hello TRIDONTLY,

We have sent you an email update with the information on your situation.

If you have any further questions do not hesitate to reach out to our Customer Service.

Thank you for your cooperation and patience through-out this.

Best regards,
Bovada Casino

AskGamblers
Posted on November 28, 2020

Dear @tridontly,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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