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Bovada Casino - Refer a friend violation Zero proof no explanation

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

€ 4306.59

Posted on October 10, 2024

Been a member of bovada for almost 5 years. Hall of Fame red room. Etc. on Sept 29th I submitted a withdraw for 1500 dollars. With a balance left of about 2800. Never had any issues before. Within an hour, they disabled my account. Investigations sent an email. And I was in limbo for about two weeks. Minimal contact with anyone at bovada. No one knew anything. Today 10/10. I don't even get an email. I message support to see and they inform me that the investigation is completed, they have removed my ability to refer friends and also confiscated my winnings. 4,306.59. Every.Single. Penny. I patiently waited for that for almost two weeks. And poof. I got zero explanations. Saw zero evidence. This is just unreal. I want my money, and I want to know what I did wrong. This casino has gotten tens of thousands from me. And this is what happens. The fact they took all of t is what gets me the most. So my complaint, is a warning to other patrons. Be careful. I just wish they would have met my 1500 withdraw go through. No email from investigations. No contact at all. In my history there I have caused zero issues . Please help. Pics attached.

AskGamblers
Posted on October 14, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.