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Bovada Casino - Payment of withdrawal delayed for over a week

RESOLVED
jujubi California
Posted on March 29, 2019

Hi - Before writing here, I tried getting help from Bovada through email and chat, havent got clear response on my withdrawal so writing here. I play through BTC, and generally they take 24 - 48 hours for withdrawal which is one of the biggest reason I selected Bovada for play, also, I dont want to keep money in Bovada site overnight even if I win or lose as BTC price is volatile and chances of going up is high, so i dont want to miss it by keeping money with Bovada for long. I put my withdrawal request on 0320 and its more than a week now, my main worry is if BTC price rises I will lose on it too. Thank you for your time in looking at my issue.

AskGamblers
Posted on March 29, 2019

Dear @jujubi,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

jujubi California
Posted on March 30, 2019

Thank you Ask Gamblers, total amount is $6886.65, never knew withdrawals could be delayed, I see already due to BTC going up lost amount due to delay in the withdrawal

Posted on March 30, 2019

Hello JUJUBI,

We apologize for the delay in receiving your withdrawal.

A member of our service team reached out to you today and updated you on the status of your payout.

Please note your account balance on our site is in USD and wouldn’t be affected by the fluctuations of bitcoin.

At the time your payout is processed, it’s converted into bitcoin and you should receive it in about 15 minutes.

Regards,

Bovada Service

AskGamblers
Posted on March 30, 2019

Dear @jujubi,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

jujubi California
Posted on March 31, 2019

Hi AskGamblers team,

Really appreciate your time in helping me with this issue, I just checked and received the money and issue is resolved.

Bovada team - Really like your site for 48 hours withdrawal timeline which is key for players like me, hope that would be maintained going forward, also thank you for your time in resolving the matter.

AskGamblers
Posted on March 31, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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