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Bovada Casino - Overcharging on deposits

RESOLVED
Sh7 Texas
posted on September 19, 2018.

I have inquired about a concern with being over charged on my deposits in the past and was told it was a “ currency” charge or exchange with my bank. I INQUIRED IN July about this issue and was told it was a currency exchange issue, but I recently took time and looked at ALL of my deposits and have noticed the amounts I was actually charged are +/- $1-8 than what is reflected on my Bovada account. I asked Bovada to email me my deposit history, which I received right away. I added a column showing what I was actually charged compared to what Bovada said I was to be charged, and a column showing the difference between the two. I also attached all of my banks statements supporting the information I have provided showing over charging my card. the information is numerous charges that total approximately $518 in overcharges. i have sent the email and attachments to Bovada more than 10 times in the last week and a half, I even responded to numerous test email they sent me, and they claim none of my emails have been received, which I find hard to believe. it seems the only way they address any of these issues is on your website.

posted on September 21, 2018.

Hi SH7,

We're sorry for the inconvenience this has caused you.

We see that you have been in contact with a representative that is handling your case and they will be reaching out to you again shortly.

We appreciate your continued patience.

Regards,

Bovada Service

posted on September 22, 2018.

Hi SH7,

We're happy to know that you were contacted by a representative today and the issue has been resolved.

Please reach out to us if you have any further inquiries.

Kind Regards,

Bovada Service

AskGamblers
posted on September 24, 2018.

Dear @Sh7,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Sh7 Texas
posted on September 24, 2018.

it has been resolved

AskGamblers
posted on September 24, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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