10 months ago
Hello! I was trying to make a withdraw and needed to change my phone number, was told I need to send my documents to verification@bovada.lv. I was told the process would take 24-48 hours. watied the 48 hours and reached out to live chat/and email to escalate with no luck. I have about 2100USD in my acct. Thank you!
AskGamblers
9 months ago
• Support Team
Dear @Littleone4456,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Bovada Casino
10 months ago
• Representative
Hi there,
Thanks for sharing your feedback. Please note that our 24–48 hour timeframe for verification is an estimate, and in some cases the process can take a little longer. We’re happy to confirm that your verification has since been completed successfully, and you’ve been able to process multiple withdrawals from your account.
If you require any additional assistance, be sure to consult our Customer Service team.
Thanks for sharing your feedback. Please note that our 24–48 hour timeframe for verification is an estimate, and in some cases the process can take a little longer. We’re happy to confirm that your verification has since been completed successfully, and you’ve been able to process multiple withdrawals from your account.
If you require any additional assistance, be sure to consult our Customer Service team.
Bovada Casino Complaint Stats
Resolved
328 / 503
Avg. Amount
$6,786
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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