On September 22, 2024, I deposited $200 into my account. After winning $300, I attempted to withdraw a total of $500. However, my withdrawal has been stuck due to verification issues.
Initially, I completed a verification process when I created my account. Recently, Bovada requested that I verify my address again using a proof of address. I provided the necessary documents (Proof of address & Selfie with your ID) but they later specified that I also need to submit a US government-issued ID, although when I asked their customer chat and in their first email they didn't specify a US ID but later they did for no apparent reason.
Despite sending the required documents again, I continue to receive the same request for verification without any resolution to my withdrawal.
Complaint Info
My complaint got solved and Bovada fixed my issue.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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