Bovada Casino - Mega scratched card removed

Hopefully we figure this out

So I tried to resolve this issue again with this casino and they are not willing to work with me still. I am now being told that my wagering wasn’t met even though my conversation with the agent in my first screenshots says I was eligible then he changed his story and said I wasn’t and told me I didn’t meet the wagering requirements. He’s telling a whole other amount was wagered than what i was told right now so what and how do they decided what is wagered if they are coming up with different amounts

I don’t guess theyre interested in replying

Hi there, and thank you for taking the time to share the full details of your experience here. We apologize for the delayed response. We understand how frustrating this must be, especially given your loyalty and efforts to meet the qualifying requirements. We’ve noted your concerns and will be reviewing your account and the situation in detail. Once we’ve completed our review, we’ll follow up with an update as soon as possible. We appreciate your patience in the meantime.

Thank you for your continued patience. We've completed a review of your account in relation to the Scratch Card promotion.

We can confirm that a qualifying deposit was made on April 4th, and the first Scratch Card reward was issued at 8:14 PM that same day. Additional rewards were successfully issued on April 5th, 6th, and 7th. No further rewards were granted following the permanent disabling of your account on April 8th.

We sincerely apologize for any confusion or inconvenience you may have experienced during your interactions with our support team.

No that’s not true. I deposited on a Friday. I scratched that afternoon and that Saturday maybe Sunday but I don’t believe I did I only remember doing 2 scratches. I did indeed close my account because of how much you guys truly in no way are willing to work with your customers especially loyal ones. You guys sit back in your office getting a huge laugh off all this and think anyone that has anything to say or complain about anything to do with your casino is nothing but a degenerate gambler and you literally treat all of your customers like that. Look at all these complaints, you have against your casino. Look at your rank on this website for instance. Customer service is supposed to be there to provide assistance and aid your customers. No matter if they are loyal ones or not. But you guys see us all as beneath you and not willing to work with any of us just ready to get off that chat did not provide any assistance, causing a lot of us to be upset about it. So yes, I had my last time be after this incident because I have not ever felt so unappreciated or never acknowledge as a customer with you guys. I want proof showing that I was able to do those spin those days because those messages say otherwise you gotta shut down my scratch card those messages show at all your own agents even said that I wasn’t able to scratch it and that there’s nothing that anyone can do. I made that deposit in the hopes that I would be able to scratch with your casino all week hoping for a chance to have extra financial backing throughout the week. You guys took that away from me. I made that deposit with the last bit of my money. I close my account because I no longer respect your casino. But at this point, I don’t even want anything to do with your casino so I don’t want my scratch card. I’m hoping the only resolution that we can agree on is that I just get my deposit back in my account will remain permanently disabled, as I have no problem with to not play with such a Casino like yourself.

So no comment

Can anyone help