Complaint #1035
Bovada Casino
Long Running Verification and my account is locked with funds in it
2 years ago
On Sunday, my experience with bovada.lv took an unexpected turn after two days of active wagering. Regrettably, during this time, I incurred losses amounting to approximately $5,000. I then went on a win streak. However, when I attempted to log back into my account, I was met with the disheartening message that my account had been disabled. Subsequently, I received an email request, asking me to submit various documents, including the front and back of my ID, a photograph of myself holding the ID, and a utility bill no older than 60 days.
Swiftly, I complied with their request, hoping for a timely resolution, and was informed that the verification and investigation process would conclude within 24-48 hours. Astonishingly, it has now been over eight days, a duration that seems excessive for a new account verification. I am left with a growing concern that bovada.lv may be inclined to withhold my funds and seek reasons to deny my rightful payout.
As a new user who serendipitously found success, I'm faced with considerable frustration due to the lack of communication and extended waiting periods. My attempts to contact bovada.lv have been met with challenges; phone calls have proven unfruitful, and email responses take over 24 hours to materialize. Notably, during a Saturday chat session, I was given assurance of a resolution by today.
As it stands, bovada.lv holds in excess of $54,000 within my account, and my chosen deposit and withdrawal method is BTC. It has come to my attention that I am not alone in facing this issue, which is detrimental to bovada's reputation. I strongly urge bovada to consider implementing a pre-deposit verification process to avoid such protracted issues in the future.
While it is acknowledged that recreational gaming is the intent, it is important to recognize that players do not engage with the expectation of surrendering their funds. Instead, they anticipate rightfully claiming their winnings. I beseech your assistance in resolving this matter as expeditiously as possible. Had I been forewarned of such challenges, I would have explored alternative platforms for my gaming activities. Your prompt attention to this matter would be greatly appreciated.
Swiftly, I complied with their request, hoping for a timely resolution, and was informed that the verification and investigation process would conclude within 24-48 hours. Astonishingly, it has now been over eight days, a duration that seems excessive for a new account verification. I am left with a growing concern that bovada.lv may be inclined to withhold my funds and seek reasons to deny my rightful payout.
As a new user who serendipitously found success, I'm faced with considerable frustration due to the lack of communication and extended waiting periods. My attempts to contact bovada.lv have been met with challenges; phone calls have proven unfruitful, and email responses take over 24 hours to materialize. Notably, during a Saturday chat session, I was given assurance of a resolution by today.
As it stands, bovada.lv holds in excess of $54,000 within my account, and my chosen deposit and withdrawal method is BTC. It has come to my attention that I am not alone in facing this issue, which is detrimental to bovada's reputation. I strongly urge bovada to consider implementing a pre-deposit verification process to avoid such protracted issues in the future.
While it is acknowledged that recreational gaming is the intent, it is important to recognize that players do not engage with the expectation of surrendering their funds. Instead, they anticipate rightfully claiming their winnings. I beseech your assistance in resolving this matter as expeditiously as possible. Had I been forewarned of such challenges, I would have explored alternative platforms for my gaming activities. Your prompt attention to this matter would be greatly appreciated.
Bovada Casino Complaint Stats
Resolved
338 / 515
Avg. Amount
$6,903
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 211 out of 318 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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