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Investigating my account after years of playing


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By Gary S.
4 years ago

Bovada has my account under investigation for about 5 days now and is replying to none of my emails

I have a 875.00 withdrawal pending and I get the dreaded under investigation email.

I don't want them to screw me over. Matchpay never gave me one issue. I do this one in crypto and boom here we are.

I literally refer people but I don't do or break any rules. Nor would I ever intend to.

How long is this going to take? Do they scam people this way? I'm pretty worried as we are going on a week

Disputed Casino Bovada Casino
Amount $875

Discussion

User name loyalty-level-2
Update!

Last update I sent this email after they stole my funds... we will see if they help me at all now.

They really do not care i did nothing wrong
User name loyalty-level-2
Betonline is my only other option. It isn't a threat by any means. I want to use your site but I cannot deposit anymore knowing you took 875.00 from me. I plan to start betting again tomorrow so if you do care to have my business please resolve
User name loyalty-level-2
Update**

I have emailed and asked for a manager to call me because I'm getting no where at this point. They flat out took my money.

I'm losing faith and hope at this point. Im seeing a company that doesn't want to pay me and claim bonus abuse when all I did was send out referal links to everyone I know.

I guess someone made duplicate accounts off my referal link (not me but someone from my job)

So since I didn't make duplicate accounts they re enabled mine but took all my funds

Mind you those were withdrawlable funds I went from 925 .00 down to 70.00 back to 875.00 over the course of 12 hours of live roulette.

Only for them to take it all. I really hope they put it back in my account but again I'm losing faith in the one gambling site I thought looked out for their customers.

Gary
User name loyalty-level-2
I'm going to finish by saying whatever this outcome is let it be a great indicator on how honest this site is.

I hit on a parlay and it was my biggest win to date . 924.00. Tell me its coincidence that my biggest payout is the one that immediately gets declined and seized. Smh

I can only hope this last email is them resolving this. Otherwise take this complaint and see how they are

Bovada Casino Complaint Stats

Resolved 327 / 501
Avg. Amount $6,563
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Chart Pointer
58h left
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000