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Identity Verification Process taking over 10days when I tried to withdraw


I have been trying to withdraw for over 7/8 days and have submitted the requested documentation multiple times and I am not getting any responses into when my account is going to be open.

I have about 3700 in there and my account was disabled when I tried to withdraw it was never a problem depositing money.

I was told it would take only 24-48hrs to verify and it is going on day 10 still account disabled and no access to funds.

Disputed Casino Bovada Casino
Amount $3766

Discussion

User name

Dear Bovada Casino,

We respectfully request that you provide a timeframe for the conclusion of the investigation, considering the duration of time that has already passed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed. After the investigation is finished, feel free to ask for the complaint to be reopened.

Thanks in advance for your cooperation.

User name loyalty-level-2
This is day 19
Spoke to supervisor on October 13 Friday Jamella she reassured my my funds were safe and that how long this investigation was taking was unacceptable and she would personally reach out to security. After speaking with security team Jamella informed me my investigation should be concluded within 24-48hrs. Today is October 16 over 72 hrs later still account disabled .
User name
Hi there! We apologize for the delayed response. Thank you for providing the requested information. Your account review is still ongoing. Unfortunately, we're unable to provide a specific timeframe as this is dependent on details revealed from the review. You will receive an update via email once completed.

Thank you for your continued patience and understanding.

Regards
Bovada
User name loyalty-level-2

Dear Bovada


I am reaching out in regards to getting help with the ongoing issue I have been having for the last 14 days on your platform. My player email address is <email address removed>. I have a balance of 3766 in my bovada account. I have made two deposits since opening my account. On September 28th I initiated a withdrawl and my account has been disabled and I have been talking to customer service everyday in the chat and via email, I was told that it was regarding my identity needing to be verified and certain documents needed to be obtained. I have sent in all the necessary and required documents. After 10 days and thus far very past the 48hr window time frame I was given I was told my documents were confirmed and that they were all valid but now my account is under investigation because other accounts have similar information as mine. I don’t understand that as this is my first and only bovada account. I have no other account with bovada. I have had my account disabled and not access to my funds for two weeks now this is very frustrating as I planned on using that money for necessary bills. Can you please please help get this situation resolved. I keep getting no answers nor any expected time frame on a resolution for this matter. Please help.


Sincerely <full name removed>

Bovada Casino Complaint Stats

Resolved 329 / 504
Avg. Amount $6,782
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000