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Bovada Casino - I won 7459 and my account was disabled

RESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 7459

Posted on August 6, 2024

I recently won $7459 and tried to withdraw.

About an hour later my account was disabled and told I would have to wait 24-48 hours to receive a withdrawal.

After waiting 24 hours was told I would hear from the investigation department.

Received an email stating I needed to verify my identity and submitted the documents.

How much longer am I going to have to wait to be verified?! It shouldn’t take this long!

AskGamblers
Posted on August 9, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on August 13, 2024

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on August 15, 2024

Hi there! We've confirmed your account review was completed and an update was shared via email. We appreciate your patience.

AskGamblers
Posted on August 15, 2024

Dear @Lodavis523,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.