Complaint #268 Bovada Casino

Extra fees applied to my card

By zippy94

7 years ago

I have made $1000 in total deposits. My first was for $100 which was not supposed to have a fee at all being my first deposit. I was charged $100.54. I then deposited $100 two more times. They should of each been charged $105.90 because of the 5.9% fee. I was charged $111.94 on each of those. I then deposited $200. I should of been charged $211.80. I was charged $223.87. The last deposit was for $500. I should of been charged $529.50. I was charged $559.68. For my deposits I should of been charged $1053.10 because the first deposit is fee free. $900x 5.9%=$53.10. I was charged 1107.97. Support was no help telling me that it came from my card company. My card does not have any foreign transaction fees and I confirmed that with my bank. I deserve to be reimbursed for the extra fees that were accessed. There is no other place that they could of came from other than Bovada seeing as I have contacted my card company and they have confirmed the extra fees were not from them. I would greatly appreciate a Bovada representative resolving this issue asap.

Disputed Casino Bovada Casino

Reason Double charge/Refund

Amount $54.87

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

zippy94

• Michigan

7 years ago

I have spoken with Bovada and this has been resolved. Thank you for both parties help.

zippy94

• Michigan

7 years ago

I was never contacted by Bovada regarding this matter like they said they would. Instead I have been trying to send in verification over and over to unlock my account that they disabled after I tried to withdraw some of the money I won. I’ve sent in the same verification documents that they requested multiple times and they keep beating around the bush and not fixing the problem. I don’t feel this is fair. Every time I call to speak to someone I’m told that it takes 24-48 hours to verify the documents. Once the 48 hours gets close I’m met with an email that says they need me to send in pretty much the exact same verification (picture of myself holding my ID) . I’ve sent it twice along with just a photo of myself, photo of my ID and proof of address hoping to speed up the process. Ive been very cooperative with them and nothing is getting done. That in my opinion is bad customer service. Please fix this Bovada.

AskGamblers

• Support Team

7 years ago

Dear Bovada Casino,

Please let us know if there's some update regarding this case.

Bovada Casino Complaint Stats

Resolved 333 / 510

Avg. Amount $6,784

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

My 20k sitting in account and my account is disabled

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Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

6h left

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Resolved

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Hello,

Account balance: around $2800
documents submitted: id, selfie, utility bill

It has been two weeks since I have sent all the required documentation to this company and every time I reach out to them they ask for more time to review the account and it is under investigation.

how can this be ethical?
would appreciate more clear timeline and release of money

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Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

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Hello,

I’m filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.

I deposited and played over the course of the last several months and successfully withdrew before. Recently, I won roughly $18,700, my biggest win ever and I tried to make a withdrawal.

On July 2, 2026, they asked for documents to verify my account, which I provided the same day. On July 3, 2026, my account was re-enabled after my documents were reviewed. Then on July 8, I got my account to 18.7k, and before attempting my withdrawal, I updated the phone number on my account because I was having issues receiving text messages. However, on July 8, when I tried to withdraw my winnings, my account was disabled again and placed under investigation. I received an automatic reply that my account is under review and have been told by live chat that I would receive an update within 24–48 hours, but that time has passed and I still cannot access my account or my funds.

I contacted their live chat throughout the process.

This is very shady. I hope this can be resolved and not take months like some cases, as I see so many cases like mine where people feel unsatisfied or scammed.

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Withdrawal Declined and no reply

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
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I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

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Bovada Account Disabled after verification complete

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

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My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

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I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

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