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Disabled account after winning 1400 dollars


2 years ago

I referred my uncle and won 1400 from a 200$ bonus referral. After waiting on withdrawal to complete it's still pending and account is disabled. Email says it's being investigated. Why was my account ok before I won money or while I was losing all of my money. Seem like they are trying to find reasons not to pay me and hold my money as long as they can and hope I take it as a loss. I read another complaint about sharing the same address. I stay in a shared duplex with 4 other people living in the same building that's the only thing they have to be looking at. Other then that, not enough of a reason to disable my account and hold my money I won fair and scare after week the money I lost on there and didn't complain. That's bogus and they also did my co-worker the same way. He told me I shouldn't have played from the start bc he doesn't anymore after waiting days for his money.

Disputed Casino Bovada Casino
Amount $1400

Discussion

User name

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
ok, i will be monitoring for a update.
User name
Hi there! We do understand your concerns as it relates to your account. We've also advised that an update would not be available until the account review is completed. We're actively conducting your review and will definitely update you as soon as possible. We appreciate your continued patience and understanding.

Regards
Bovada
User name loyalty-level-2
The only time i get a response is when i reply other than that no one has given me a update on something that should have been resolved by now. if there was anything wrong to start with it would have been found by now. That's not how to treat customers who spend hard earned money, When i lose i don't complain i go in about my day so i expect the same in return. This wait is ridiculous

Bovada Casino Complaint Stats

Resolved 326 / 500
Avg. Amount $6,571
Avg. Complaint Duration 9 days
Avg. Response Time 2 days
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Chart Pointer
64h left
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Chart Pointer
50h left
$3,000