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Bovada Casino - Denied Check, delayed payment, and a withdrawal fee

RESOLVED
Tyler85 California Message
Posted on December 4, 2018.

I requested a withdrawal for 650 dollars and they took 3 days to approve that. Then I had to wait another 5 days for the payment to be shipped, another couple days to receive the check in the mail. Once I got the check in the mail I thought it wasn't that bad but then I go to my bank and try to deposit the check into my account. The bank teller immediately looks at the check and questions me where the check came from, I had read online that Bovada recommends you say it's a refund for online purchase so that's what I said. She tells me they have to send the check to collections. I wait a little more than a week then get a letter in the mail claiming that Internal Compliance cannot process the check. At that point I'm super annoyed but call Bovada, wait on hold for a little over 2 hours finally talk to someone who tells me I can email them a picture of my check and the letter of rejection, so I do. It takes another 2 days for them to say ohh we have seen your message and sent it to our withdrawals team and that they will get back to me in 24-48 hours. Then 3 days later they message me that they are now requesting a "stop payment" which will take another 10-15 days to process just to only put the money back into my betting account.... and to top if off will be charging me a 40 dollar fee for them sending me a bad check. I'm really annoyed because I was expecting to get this money over a month ago and now it's looking like I'm going to have to wait another month (most likely more) before I can finally get my winnings. I had planned to get this money awhile ago and it has caused me to mismanage what I had. If I can finally, hopefully get my payment I will likely never deposit here again (I've lost more than I'm withdrawing) and wouldn't recommend it to anyone.

Posted on December 5, 2018.

Hi TYLER85,

We're sorry to hear that you experienced issues depositing your check.

We see that you've been in contact with one of our representatives and are working towards a resolution.

Kind regards,

Bovada Service

Tyler85 California Message
Posted on December 6, 2018.

Thank you to bovada. I have received the money back into account and then completed a bitcoin withdraw and have been paid. I appreciate them making sure my problem was solved.

AskGamblers
Posted on December 6, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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