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Delayed withdrawal and account suspension while verification takes more then two weeks


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By LaCarl
2 years ago

I haven't used bovada in 2 years so I decided to try my luck and won $1100. I tried to withdraw from Bovada on 9/27/2023 my request was denied then my account was suspended.

They asked for identification I emailed it the same day and apparently it takes 10+ days to verify an identity.

I don't know what the problem is I've withdrawn from them before 2 years ago now today's its a problem. Its going on 2 weeks and they're still holding my money and account hostage!

Disputed Casino Bovada Casino
Amount $1100

Discussion

User name

Dear all,

We regret to inform you that following the submitter's last post, subject to this dispute, has already been raised with the relevant regulatory body and, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name loyalty-level-2
Of course a month later and you guys know nothing! I've already filed with curacao as well
User name
Hi there! While we do our best to have account reviews completed as quickly as possible, due to details which may be revealed throughout the review, this may cause a prolonged review period. Once again, we apologize for any inconvenience caused and you will surely be updated once completed.

Regards
Bovada
User name loyalty-level-2
Yea of course because it takes a month to review it huh?? This is pathetic and unprofessional. I'm about to file another complaint with Curacao eGaming" ADR Department as well right after this post.

Bovada Casino Complaint Stats

Resolved 329 / 504
Avg. Amount $6,782
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000