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Bovada Casino - Delayed $4,800 payments and blocked my account

RESOLVED
jetcd California
Posted on September 18, 2018.

I am a very active Bovada Player(hall of fame member) and had great experiences with withdraws for years. In the meantime, I’ve lost a lot of money at Bovada, but I've been using it without any problems. I requested a $4800 withdraw through Bitcoin (Because that is a most faster way) 9/11/18. and the withdraw has not been approved until now. The e-mail noted and I know the request would be reviewed within 24 - 48 hours for approval. As of today(September 16th), 120 hours after requesting the withdraw, the request is still awaiting approval. I chatted/emailed and called customer service many times. I just kept hearing the same answer from them that withdraw request was still under review and it would be accepted soon. And about 8 hours ago, I received an email from Financ­ial­Ser­vic­[email protected]­bov­ada.lv instead of Customer Servic­e(S­erv­ice­@bo­vad­a.lv) and I noticed my account was disabled. I called them on the phone, the reason why my account was suspended that I was in a location where I was not currently servicing area. I have been in S.Korea from 9/14 for a vacation. Actually, I've been Korea on business trips and vacations many times, but I've never been like this. Anyway, I can understand this part and hope to believe that when I return to the U.S. soon, they will reactivate my account with the correct balance. (If $4800 is withdrawn, the balance of $4000 remains in my account.) Becoming concerned about why the withdraw is being delayed. (I can't even log in now.) I am using this forum after many e-mails and conflicting information being provided in hopes that this can be resolved in a trust-building way without unnecessary additional internal processing delays.

jetcd California
Posted on September 18, 2018.

This issue has been resolved. They approved my withdrawal request today. Please close. Thank you so much.

AskGamblers
Posted on September 18, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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