Complaint #194
Bovada Casino
Cheating me out of my $3,200
7 years ago
I deposited 200 into my Bovada account. I had an itch to play some poker and blackjack. I was playing both and went on a heater in blackjack. I was up 3400. I never won like that before so I asked for a 3200 payout so I could leave 200 in my account to play some more. They told me it would take up to 48 hrs to confirm. I did get the confirmation email and I selected check by courier. I got this email back. "Hi Timothy,
Thanks for your reply.
We appreciate your quick response.
We've now processed your withdrawal via Check by Courier.
Your withdrawal request for $3200 was split into multiple increments as we allow a maximum of $3000 per transaction via this method. Requests over our maximum amount are processed once every 7 days.
Once your tracking number is available, it'll be sent to your account messages. "
Needless to say i was pretty stoked. Well that turned to despair the next day. I went to log in and all of the sudden I couldnt log in. So I call them up and ask why. First i was told there was no account linked to my email. I then tell them about the emails i have and i gave them the reference number. Then there story changes and they say i cancelled my withdrawal and changed my email. This is an absolute lie. On top of that, I was told that they redeposited my funds and i lost all of my money playing "crazy 8s". I never played that a day in my life. This isn't right. I heard online casinos were shady but Bovada was around for a long time. Surely they wouldnt do this over $3200. I feel like this is either a scam from their own employees or I was hacked. But the timing of this hack is pretty suspicious. Please someone help correct this atrocity. Its called gambling for a reason. Sometimes you win, many more you lose. I finally won once. Please just pay me what is rightfully mine. I was also told the fraud team would call me. They never called me yet and the person i talked to said they were the supervisor and wouldnt transfer me to somone higher.
Thanks for your reply.
We appreciate your quick response.
We've now processed your withdrawal via Check by Courier.
Your withdrawal request for $3200 was split into multiple increments as we allow a maximum of $3000 per transaction via this method. Requests over our maximum amount are processed once every 7 days.
Once your tracking number is available, it'll be sent to your account messages. "
Needless to say i was pretty stoked. Well that turned to despair the next day. I went to log in and all of the sudden I couldnt log in. So I call them up and ask why. First i was told there was no account linked to my email. I then tell them about the emails i have and i gave them the reference number. Then there story changes and they say i cancelled my withdrawal and changed my email. This is an absolute lie. On top of that, I was told that they redeposited my funds and i lost all of my money playing "crazy 8s". I never played that a day in my life. This isn't right. I heard online casinos were shady but Bovada was around for a long time. Surely they wouldnt do this over $3200. I feel like this is either a scam from their own employees or I was hacked. But the timing of this hack is pretty suspicious. Please someone help correct this atrocity. Its called gambling for a reason. Sometimes you win, many more you lose. I finally won once. Please just pay me what is rightfully mine. I was also told the fraud team would call me. They never called me yet and the person i talked to said they were the supervisor and wouldnt transfer me to somone higher.
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