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Bovada Casino - Charging Extra Fees on Deposits

RESOLVED
drew1234 Georgia(US)
Posted on July 25, 2018.

I have made multiple attempts
to resolve directly with Bovada. I’ve made several $100 deposits via credit card. Each time I’ve agreed to the 5.9% fee, but have been charged a larger fee. For example, I’ve authorized a charge for $105.90 ($100 + 5.9% fee) and they hit my card for $111 or $112. They’ve blamed my CC provider and then the currency conversion rates. Neither is true. I have a zero fee credit card for international charges and the currency conversion fee could only be valid if they admit it is an undisclosed fee they charge which they don’t. Also BS, as currency exchange rates on credit purchases are not lagged between time of purchase and posting. Buyer beware! This doesn’t appear to be a unique complaint either.

AskGamblers
Posted on July 25, 2018.

Dear @drew1234,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed double charge/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on July 27, 2018.

Hi Drew1234,

We're sorry for the bad experience you've had. We'll have a member of our team review your account and reach out to you shortly.

Regards,
Bovada Service

drew1234 Georgia(US)
Posted on July 28, 2018.

Will wait for your contact.

drew1234 Georgia(US)
Posted on July 28, 2018.

This issue has been resolved. Please close. Thanks.

AskGamblers
Posted on July 29, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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