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Casino suspends account and keeps money after big win


3 years ago
I hit a relatively large bet and my account balance was a bit north of $6k when Bovada suspended my account and emailed me asking for identity verification. I obliged and sent in the information that was requested. Since that time, it has been well over a month and Bovada has failed to contact me. It feels as if they plan to steal this money that I rightfully won because it was a large bet. I had no trouble withdrawing from, depositing in, or playing on my account prior to this.
Disputed Casino Bovada Casino
Amount $6000

Discussion

User name
Hi there! Unfortunately, an update is not yet available for your account review. Once completed, you will be notified and details on this investigation will be shared with you.
Regards
Bovada Services
User name loyalty-level-2
I understand that you may “review” accounts. But do you have any policy or guidance with respect to how long it should take? It’s been two months. Are you allowed to continue your “review” for 6 months? A year? Why would I continue to use Bovada when my money isn’t safe there and other gaming platforms are overseen and accountable to gaming boards? Please just resolve my issue and pay me what I am owed. I have verified my identity and done all you’ve asked. You seem to ask no question taking deposits or losing bets but only start “reviewing” when things so in favor of the player. I will change my view if this situation is properly resolved in short order but otherwise I feel like I am being robbed.
User name
Hi there! We apologize for any inconvenience this account review may have caused. An account review can be conducted at anytime to ensure compliance with our Terms of Service. The timeframe of this review is dependent on what's revealed from your account review based on your account activity. Once this review is completed, you will be updated via email.
We appreciate your continued patience and understanding.

Regards,
Bovada Services
User name loyalty-level-2
Bovada has since responded to me and told me that I never sent them the requested verification documents. As you’ll see in the attached file, this is a lie—I sent the documentation on February 23rd, a day after it was requested. I have since resent them the documents and they responded today saying my account is “still under review”. Again, it has been over a month. I have bills to pay. If this is not resolved soon I would warn everyone to avoid Bovada at all costs!!!

Bovada Casino Complaint Stats

Resolved 329 / 504
Avg. Amount $6,782
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

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Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000