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Bovada Casino - Casino refuses to allow me to verify my account

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Verification issues
Amount $ 20000
Posted on October 30, 2021

I signed up on Bovada on Sunday. I requested my first withdraw that evening. I was paid the next day but also received some strange emails saying I had to verify my account in order to withdraw (which was weird because I had already successfully withdrawn).

I logged onto my account to verify my identity. There is a link that says "verify now" that I clicked on and submitted pictures of my ID front and back and a selfie. I received two emails shortly after this saying I had not completed the verification. I then went back into my account to try again but the "verify now" link does not work anymore. When I click on it it just says "unable to verify identity we will email you instructions" and they never did email me instructions.

About 2 days went by and I emailed the verification team asking for clarification on how I can verify my account, no response. I then tried to just send in my documents by email to the verification department, no response. I cannot withdraw the remaining funds in my account, when I attempt to it says "you must verify your identity in order to withdraw" but I have no way of doing that!!! The verification team will not even respond to me I have now submitted my verification documents twice.

I have contacted live chat twice and they both have told me I should've been cleared by now and they are not sure what is going on. My money is stuck, this has been an extremely frustrating process.

Please help!!

AskGamblers
Posted on October 30, 2021

Dear @bigjudes14,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 30, 2021

There is approximately 20k in the account right now. I cannot even request a withdrawal because I am not able to verify my account.

Posted on November 1, 2021

Bovada has completed my account verification today. Please mark this case as resolved, thank you!

AskGamblers
Posted on November 1, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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