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Bovada Verification Delay


4 years ago

I opened an account with Bovada and promptly won $7500. When trying to withdraw, I was asked to provide verification documents and I did immediately. I was given a 24-48 hour time frame for resolution. It has now been 3 weeks with no resolution. I have contacted them many times to determine if anything additional is needed. They have not provided any details on the reason for the investigation.

Disputed Casino Bovada Casino
Amount $7500

Discussion

User name loyalty-level-2
I have received the $2,000 deposit funds back.

So in the end, 5 weeks after turning $2,000 into $9,500, I have received $2,000 back and gotten $7,500 taken away from me with little reason.

Note to others: Avoid Bovada. They are slow, non-transparent, rude and unfair.
User name

Dear Bovada Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

User name loyalty-level-2
Doozy of an update here.

After four weeks of me trying to contact Bovada, I finally get a call to discuss the account. The associate on the phone is incredibly rude and condescending, claiming that I knowingly violated an obscure rule that you can't bet more than 50% of your bonus on any single bet. Not to mention he wondered why I hadn't called earlier (there is no phone number on the site to call and I asked the online chat many times for a number to call). After much back and forth I am told any won funds are being seized and I can only get my deposit back (meaning out of my $9,500 balance I'm receiving $2,000).

To get this deposit back, I have to send a bitcoin address to a customer service person on the chat. After doing so, I'm told I need to wait 10-15 BUSINESS DAYS to get the funds (after already waiting 28 days to be contacted). After being told it would take 24-48 hours to resolve my account, suffice it to say I'm very skeptical about this timeline actually happening.
User name loyalty-level-2
I have contacted Bovada again for an update without success. They will only say that the account is still under verification.

The original timeline was 24-48 hours. It has now been 3.5 weeks. No explanation of what is being verified.

Bovada Casino Complaint Stats

Resolved 329 / 504
Avg. Amount $6,782
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000