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Bovada Casino - Bovada steal my money

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 1700

jean1492 Florida
Posted on August 9, 2024

Been with Bovada for over 3 years. Always good. But recently I deposited 1700$ back in June via Matchpay Bovada seized it.

Received an email stating I needed to verify my identity and submitted the documents.

How much longer am I going to have to wait to be verified?! It shouldn’t take this long at all! Since June 16 it’s almost 2 months now. I sent everything they asked me even Utility bill they ask. This is unacceptable. Bovada need to check their workers I don’t think they doing their job. I chat with over 100 agents nothing. Please help me Bovada. Thank you Kindly

AskGamblers
Posted on August 12, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on August 13, 2024

Hi there,

We apologize for the delayed response. Thank you for providing the necessary information. Your account is currently under review to ensure compliance with our Terms of Service. Once the review is completed, we will update you via email. We appreciate your patience and understanding during this process.

Regards
Bovada

jean1492 Florida
Posted on August 13, 2024

You guys are wrong. Why wait when I deposit 1700$ to verify me now. 2 months now. You guys are overseas that’s why you guys doing that because no legal action can be taken against you. <Offensive content removed>

AskGamblers
Posted on August 13, 2024

Dear @jean1492,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Posted on August 16, 2024

There are no updates at this time. The player will receive an email notification once the account review is completed. JEAN1492, we appreciate your continued patience.

Best regards

jean1492 Florida
Posted on August 18, 2024

Nothing has been resolve Bovada is a scam!

jean1492 Florida
Posted on August 18, 2024

Bovada been telling same thing. Wait for response via email. They been doing this to a lot of people.

Posted on August 22, 2024

Hello! Unfortunately, an update is not available yet as your account review is still in progress. We apologize for any inconvenience and will notify you via email as soon as there’s an update. Thank you for your continued patience.

jean1492 Florida
Posted on August 24, 2024

Tell what is going on it’s been 2 months. You guys do not respect customers at all. Why is it taking so long. What did I do wrong when I deposit money via match pay on my account?