Complaint #904 Bovada Casino

Bovada LV breaks rules when suitable to the bottom line

By SolomonJ

3 years ago

Writing about wagers placed between 3/12/23-3/13/23.
Event was The World Baseball Classic, which is defined as a International Baseball Classic to determine the World’s best baseball country. Wagers were placed live so live bet rules are the standard.

On 3/12/23, I placed a live wager on Canada to win -9.5 over Great Britain. It was first graded no action but after speaking to customer service it was reversed because of the rule.

14. Non-US Baseball - In the event of a Mercy Rule (one team has an unassailable lead) being called, all bets will have action based on the score at that time, with the exception of Total/Runline wagers, which will be no action unless the result has already been determined.

I then placed three more wagers.
1) USA -8.5(+110) @ Canada
2) Puerto Rico -6.5(+110) vs Israel
3) Puerto Rico -9.5(+120) vs Israel

All of these were graded no action, and ALL attempts to contact were met with aggressive behavior by BOVADA agents. One Agent said, “Runline Wagers only count for 9 innings”, but that is for USA baseball. This is clearly a international game because MLB doesn’t have a mercy rule. One agent said, “The rule is only for Totals”, which is also not true.

• In the event of a Mercy Rule (one team has an unassailable lead) being called
This part of the wager was met in both games. The Puerto Rico vs. Israel game ended in the 8th inning.
USA @ Canada ended in the 7th inning.
• all bets will have action based on the score at that time, with the exception of Total/Runline wagers, which will be no action unless the result has already been determined.
This part of the wager was also met. The Sports Team replied, “Runline is not included and that it was a mistake/typo.”
In the context of sports betting, "unless the result has already been determined" means that if the outcome of the Total/Runline wager has already been determined before the Mercy Rule is called, then the wager will be honored. If the favorite team is ahead by more than the Runline, the Runline bet will be considered a winning bet.

It was especially worrisome after verified accounts on Twitter posted that their wagers were graded winners. (Picture will be posted with others)

Reference Numbers for Wagers placed:
• 23031705888375
• 23031705770353
• 23031705787813

All evidence will be attached below.

Disputed Casino Bovada Casino

Reason Terms violation

Amount $5000

Discussion

AskGamblers

• Support Team

3 years ago

Dear Bovada Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

SolomonJ

3 years ago

Dear Ask Gamblers,

This case is unresolved and BOVADA Services refused to abide by casino rules.

Bovada Casino

• Representative

3 years ago

Hi SolomonJ! We appreciate your patience while we consulted our team regarding your wager settlement. After a careful review of your wagers, it was confirmed that they were correctly voided. It should be noted that the events in question were not completed to the scheduled number of innings (9 innings) as per the official score providers.

The outcome of your wagers stand and we are unable to override this settlement. We appreciate your understanding and patience.

Thank you
Bovada Services

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Bovada Casino Complaint Stats

Resolved 338 / 515

Avg. Amount $6,903

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Bovada Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 211 out of 318 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Bovada Casino Complaints

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Is past their 48 hour mark

My account is disabled and under investigation for a $9,100 I hit a 5 leg for 10k rolled over the balance withdrawal.Bovada support explicitly promised me in writing that my funds are secure and would be available for withdrawal, but it has been 5 days with no email or explanation. I am fully prepared to submit complete KYC identity verification documents but Bovada refuses to provide an upload link." And it's far past the 48 hour mark they told me

47h left

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My account screenshot shows both my balance and the amount “Available to withdraw” as $7.1k.”

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I understand that account verification may be necessary, and I am willing to cooperate with legitimate requests. My concern is the lack of a clear timeline and actionable information concerning the review and access to my funds.

I am requesting that Bovada:

1. Confirm whether my submitted documentation is sufficient and identify any outstanding requirements.
2. Provide a clear explanation of the unresolved issue, to the extent they can disclose it.
3. Provide an estimated completion date and complete the review promptly.
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I have attached screenshots showing the balance listed as available to withdraw and Bovada’s acknowledgment of my verification documents.

If this matter is not resolved through AskGamblers’ mediation process, I intend to file a formal complaint with the Florida Attorney General’s Office, including the relevant account records, verification correspondence, and documentation of my $7.1k balance. Sorry in advance to anybody that uses them in Florida because I know by doing this people In Florida won’t be able to use bovada anymore

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I was told it would take 24 to 48 hours this all happened because I tried to withdraw a little 1000 on my account and now my account is under review

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Timeline of events:

1. I initiated a crypto withdrawal request for $1,500 via Litecoin, which I later adjusted to leave a pending withdrawal of $1,250 and a remaining playable balance.

2. Immediately following the request, my account was disabled, and I was asked to complete a KYC check.

3. I have fully completed every single requirement requested by Bovada. I successfully passed the biometric face scan, provided my valid driver's license, and uploaded my proof of residence.

4. I received official email confirmation from Bovada acknowledging that they received my withdrawal request and successfully received my KYC documents.

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Hi,
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It's 23rd september today and I have received no response from this casino or any of it's representatives

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3. A full page proof of address document dated within the last 60 days

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