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Bitcoint amount not credited


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By jgubman
6 years ago
On August 25 I sent 1.195 bitcoin to Bovada.lv casino. It never showed up, I contacted them on August 28, they agreed to escalate it to their deposits team. Again on August 31st they'd "escalated" it. On Sept. 16th they assured me they were looking into it but didn't have a timeframe on when they'd resolve the issue. After that they stopped responding to emails.
Disputed Casino Bovada Casino
Amount BTC1.195

Discussion

User name

Dear @jgubman,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Hello JGUBMAN,

The transaction from your Bitcoin Wallet to our Bitcoin Wallet takes approximately 15 minutes to arrive.

However, in this case, you have sent Bitcoin Cash (BCH) to our Bitcoin (BTC) wallet, which is not compatible. This is something designed by the blockchain and is not in our control to amend as we wish. To try and receive your lost funds, it takes multiple communication attempts with the wallet provider. We do our best to help our players and retrieve their incorrectly sent funds, but this is not a guarantee and does not have a timeframe as it's not something we can control.

We will provide an update if we have one from the relative department.

Best Regards,
Bovada Service
User name loyalty-level-2
5 months and counting is an acceptable timeframe??
User name
Hello JGUBMAN,

We do our best in attempting to retrieve your incorrectly sent crypto funds, in this case from BTC to BCH. This process does not have a timeframe as we work with the third parties which offer the wallet services.

We can confirm this situation has been escalated to the relevant department, and they will reach out with an update if they have one.

You can find this article in our Help Section which warns our users on such incidents:-

https:­//w­ww.b­ov­ada.lv­/he­lp/­fin­anc­ial­-fa­q/w­hy-­did­-my­-de­pos­it-fail

"Different currencies: Bitcoin and Bitcoin Cash are two different currencies and are NOT interchangeable. Sending a Bitcoin deposit with a Bitcoin Cash address or vice versa will not work and may result in the loss of your funds."

Regards,
Bovada Service

Bovada Casino Complaint Stats

Resolved 328 / 503
Avg. Amount $6,786
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000