Bovada Casino -Always ttemporarily disabled account

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I have heard nothing back from Bovada and I don’t know how it takes over a week to verify someone’s identity. I’ve sent all the requested documents and my account is still disabled. The Super Bowl is coming up this weekend and I won’t even be able to place a ticket if it’s not resolved by then.

I’ve been messaging the chat, email, customer service etc and they keep telling me the same thing; wait until the investigation is done. But my thing is how does it take over a week to verify my account with my ID, and utility bill I sent. It’s obviously me

day 8: account still temporarily disabled. I keep trying to contact customer service and they keep telling me no update is available and wait for a email. this is very frustrating, ive seen multiple people going through the same thing.i've had this account for months, if not a year and this is my first time trying to withdraw and I automatically get disabled. I just want my account unlocked please!

Day 10: haven’t heard a word from bovada regarding why my account is still temporarily disabled. Does it really take 10+ days to verify someone’s identity? This is beyond ridiculous

Hi there! We apologize for the delayed response. Your account is currently under review, and we understand that waiting for an update can be challenging. Please know that we are working diligently to complete our investigation as quickly as possible. You will receive an email with further details and/or instructions once the review has concluded. In the meantime, we appreciate your patience and understanding, as no updates will be available until the process is complete.

Day 11: still disabled.

Bovada, can you please complete my verification? It’s been over 2 weeks since my account was disabled and I sent my documents in. This is ridiculous.

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi there! At this time, there are no new updates available. Rest assured, as soon as the account review is complete, we will notify you via email. Thank you for your patience!

I contact Bovada customer service every single day with no update. I don’t understand how it takes well over 2 weeks to verify someone’s identity. This is extremely frustrating and distasteful. I’ve followed every rule within the terms and conditions so im not even sure why my account was disabled. I just want access to my account so that I can withdrawal please.

Thank you for your continued patience. Your account is currently under review, and our team is working diligently to complete the process as soon as possible. Once the review is finalized, you will receive an email with further details and any necessary instructions.

We appreciate your patience and understanding. In the meantime, please note that no additional information will be available until the review is complete.

My account has been disabled for 3 weeks pending about verification. You all are withholding my funds that I’ve won fair and square for no reason. I’ve sent everything you all ask for with my personal information on it and my account is still disabled. I thought this online casino was supposed to be highly rated and reliable but this situation has been nothing but stressful and distasteful. I just want to be able to withdraw the money in my account at this point.

Bovada, it’s been a month since my account has been disabled with over $6,000 stuck in there. I haven’t gotten an explanation or an update. I have been a member for almost a year if not longer and if never had any problems with your site until now. I really love Bovada, but this is upsetting. My account has been under investigation for verification far too long. I sent over my documents that you all requested and have my account re-enabled. Can you please just re-enable my account so that I can be able to withdrawal my funds in my account please.

On behalf of the team, we truly empathize for the delays concerning your account status and the inability to process a withdrawal at this time.

This is a friendly reminder regarding Section 3.9 of our Terms of Service, which pertains to "Account Reviews."
You acknowledge that we have the right to investigate your account at any time to verify compliance with these Terms and ensure that no improper or illegal activities, including but not limited to fraudulent actions or those addressed by our Anti-Money Laundering policies, have occurred.
We conduct random reviews, and as long as you comply with our Terms of Service, there is no cause for concern.

We value your loyalty to us over the years and understand the feelings it has brought about. The appropriate department will provide you with an update soon, and we truly empathize with your frustration regarding the extended duration of this investigation

Thanks for your kind co-operation in the submission of the requested documentation and surely once everything is completed you will be notified via e-mail.

Once more, we apologize for regret any inconvenience this may have caused and appreciate your ongoing patience.

And you all have the right to investigate any account at anytime but taking over a month, and not updating me on why my account is in review is the issue. I see others are having the same issue. How and why does an “investigation” take over a month to finish? I just want to withdraw my funds.

Bovada, is there any update regarding my account? My account is still temporarily disabled, I’ve been kind and patient this whole investigation. But I’m getting frustrated and disappointed at how long this is taking after being told it would only take 24-48 hours to be completed.