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Bovada Casino -Always ttemporarily disabled account


1 year ago
My account has been temporarily disabled for the 2nd time in 4 months. It’s every time when I try to withdraw funds from my account via bitcoin. They want me to send in documents with the front and back of my ID, utility bill, and picture of me holding my ID to my face. They told me it takes 24-48 hours to get a response and it has been well over that time frame. I currently have over $6,000 in my account I would love to have withdrawn to pay my bills.
Disputed Casino Bovada Casino
Reason Other
Amount $6000

Discussion

User name loyalty-level-2
i feel like bovada is purposely ignoring me and don’t want to pay me the money i won fair and square. I’ve responded to every email that bovada has sent, i also have followed every rule within the terms and conditions and yet my account is still disabled going on 3 months. I just want to be able to withdraw my 6,000 i have in my account Please.
User name loyalty-level-2
Bovada, my account has been temporarily disabled for over 2 months now. I haven’t heard any update, and I’ve probably contacted you all close to 50x these past 2 months and everyone keeps telling me my account is still “under review” I’ve seen multiple people get their account back activated in a shorter period of time and here I am just waiting and waiting and waiting. my account has been disabled since January 30th 2025 & I haven’t had any type of update or heard anything back from you. It is a little over $6,000 USD! Please. I am a single father of 2, and I have to pay my rent. I am currently 2 months behind waiting for my account to be reactivated. I was relying on that money I won to pay it.
User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Bovada Casino Complaint Stats

Resolved 328 / 503
Avg. Amount $6,786
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000