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Bovada Casino - After waiting 18 days still refuses to process withdrawal

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Delayed payment
Amount $ 5000
Posted on November 18, 2018

I have been using bovada for a few years now. Haven't had any issues until now- but this is a BIG problem. I submitted a wire transfer request for over $5,000 on OCTOBER 28th and the refuse to process my withdrawal. I have sent emails and called- they never answer my calls (waited on hold one time for 2HOURS). On their website it says all withdrawals are processed within 24-48 hours. Sure enough, on November 1st I received this message:

We want to let you know we've received a particularly large number of requests recently and because of that, we are currently outside of our normal review timelines.

All payout requests are being reviewed and processed as quickly as possible and we expect to be back within our normal timeframes in the next 7-10 days. We'll send you a message as soon as your payout has been approved.

We're very sorry for the delay and inconvenience. We pride ourselves on delivering some of the quickest payouts in the industry and are diligently working to return to that level of service as soon as we can.

The 10 days has passed and I am now on day 18!! I have received wire transfers from them on multiple occasions so I KNOW my account is set up properly. They are completely ignoring me!!! BEWARE IF YOU EVER REQUEST A LARGE PAYOUT!!!!

Posted on November 18, 2018

Hi TOMMUNOZ,

Your payout was processed this afternoon, and we're sorry for the delay and for the inconvenience caused.

We've asked that the withdrawal is expedited considering the circumstances and we'll send you another update this week.

If you need anything in the meantime, please let us know.

Best regards,

Bovada Service

AskGamblers
Posted on November 19, 2018

Dear @tommunoz,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on November 20, 2018

Ok finally withdrawal has been processed

AskGamblers
Posted on November 20, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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