Complaint #432 Bovada Casino

Account Disabled with $10,700

By Enya D.

6 years ago

Message on forum

I signed up for Bovada on 01/24/2020. I usually use Mybookie and Heritage Sports but I often have trouble making live bets and feel as if I get ripped off playing blackjack on Heritage so a friend suggested Bovada. I did a little bit of research then decided to sign up for Bovada as my friend says he has never had and issue, they supposedly have an A+ rating and they have a good selection of table and casino games. Over the next 48 hours I turned my initial $50 deposit into about 11K. I tried to make a $4800 withdrawal via bitcoin and another 48 hours later I was disabled from my account with an email in my inbox from Bovada stating that "Your account has been disabled because it has come to our attention that there are other accounts using information similar to yours," and they asked me to send in pictures of my ID front and back. I have sent all documents requested, called to confirm receipt and allowed more than ample time for them get back to me but it has been over 14 days since I sent in my ID. My account is still disabled; I have recieved no communications from Bovada and I tried calling for the fourth time yesterday and was once again told "that department is not available" and to call back but it is becoming very evident that I am being given the run around as no one has reached out to me or has been available to discuss my account for 14+ days.

I have photo evidence of everything; My account creation, Receipts and a Reference ID # for my Initial Deposit, Transcripts from my email correspondence with Bovada (including me sending in verifying documents over two weeks ago) & even screenshots of gameplay & account balances over the 48 hours my account was open.

I would have understood if my withdrawal was held pending verification but my account being disabled after winning a large amount of money coupled with the fact that Bovada has had zero correspondence with me since I sent in and confirmed receipt of my verification documents just screams foul play. I work nearly 80 hours a week and I'm a single mother so I haven't had much time to address this but I hope that between AskGamblers & Bovada I can get a resolution in a timely manner.

Attached are screenshots of my initial deposit & a screenshot of my $4800 withdrawal request that was denied at the same time my account was disabled; I have more screenshots if need be I just didn't want to share my personal info on the Internet

Disputed Casino Bovada Casino

Reason Delayed payment

Amount $10700

Discussion

EDewitt

• Georgia(US)

6 years ago

So in conclusion it seems I have been scammed out of my time and money.

A month after disabling my account Bovada has concluded that I have violated Terms of Services sections 3.2, 3.6, 6.2 & 6.8

Single account access
Information to be Valid and Verifiable
Fraudulent activity
& Abuse of bonus programs

Now I had been hoping that I would get a favorable resolution seeing as I did not violate any of Bovada terms of services; however it is now clear to me that this website is very risky and fraudulent.

I would suggest anyone reading this post take a closer look at the terms and services so you don’t end up in my position, the only thing I did wrong was win which can be determined a violation according to section 3.4 that reads;

“3.4 Accounts Open in Our Discretion. We reserve the right to suspend, disable or terminate your Account at any time in our sole discretion. All decisions regarding the opening, maintenance and closing of Accounts rests with us and any decisions we take regarding any aspect of the Software, your participation in or the playing of the Games or any aspect of an Account is final.“

So basically this says we can close your account & seize your funds in our SOLE discretion for any reason.

I am also very worried about my identity being stolen as I sent pictures of my ID, Pictures of me holding my ID and a video of me holding my ID as requested by Robert in Financial Services, who refused to even give me his surname, which I found very untrustworthy. Robert also mentioned this post and he told me that I would have to remove it as it is against their terms and services for me to post anything derogatory about them. Robert told me if I did not delete this post that he would not be able to move forward with my case. However I refused to take my post down because it is 100% truthful and I refuse to be intimidated. However it should also be noted that after sending in front and back of my ID and being told I would heard back within 24-48 hours, I allowed two weeks before making this complaint and it was not until after this complaint was made that I was finally transferred to somebody in financial services who within the first five minutes of the call mentioned this post, threatening account closure if I did not delete.

Players please protect yourselves. In trying to find a speedy resolution to my dispute I have done a lot of research and have learned that Bovada Casino is not licensed or regulated making it a much riskier operation for bettors than one licensed and regulated by some of the world’s top gaming jurisdictions. Because it is not licensed, Bovada Casino cannot operate in the UK or Canada – at least not legally.

While online gambling is discouraged by the U.S. federal government, Bovada Casino does accept U.S. bettors & unfortunately history has shown unlicensed casinos that accept U.S. players many times wind up making decisions that result in U.S. players losing their betting accounts with no refunds available.

I am an examples of Bovada Casino suddenly closing down a players account without just cause & you should be warned that always is a possibility when dealing with an unlicensed and unregulated online casino

I have shared with both Bovada and ask gamblers my information which is both valid and verifiable. I am the only person that has access to my account. I have not abused any bonuses or participated in any fraudulent activity whatsoever.

I hope both parties understand my frustration with this case. In the case that Bovada refuses to pay me I think that other players at least deserve to be warned as I wish someone had warned me. My account was only open for two days before both winnings and initial deposit were seized.

I knew I was being “free rolled“ so attached are some of the many screenshots I took as as evidence.

AskGamblers

• Support Team

6 years ago

Dear Bovada Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached.

As per the AGCCS /AskGamblers Casino Complaint Service/ Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to support@askgamblers.com.

Thank you in advance.

Bovada Casino

• Representative

6 years ago

Hello EDEWITT,

The investigation into your account has concluded with findings of the violated Terms and Conditions rules as we sent by email.

If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO) via disputeresolution@bovada.lv

Regards,
Bovada Service

EDewitt

• Georgia(US)

6 years ago

I sent a video of me holding my ID as requested over a week ago. I sent front and back of my ID nearly a month ago. I have sent all documents that have been requested of me in a timely manner and my account is still disabled. I have not received an email from Bovada in weeks; as a matter of fact the last email I got from Bovada was the one stating my account was disabled due to "other accounts using information similar to yours."

I would really like for Bovada to verify and enable my account. I have sent everything they have requested of me in a timely manner and was expressly told that it would take 24-48 hours to verify; 5 business days later there is no reason I should still be waiting, very unprofessional.

Bovada Casino Complaint Stats

Resolved 327 / 501

Avg. Amount $6,563

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

69h left

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

69h left

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

16h left

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Resolved

$3,000

Disabled account with 1833 USD

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

Resolved

$1,833

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Resolved

$168,000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2,480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000

Bovada Owes Me Money Has Disabled My Account

My account has been disabled since April 8th after trying to withdraw with no explanation given on why, I was told to verify my identity by submitting my ID, Selfie with ID & Proof of address. I sent everything they asked for with no issues at all. April 10th I received an email stating they received my documents and would investigate my account with a timeframe of 24-48 hours. I allowed that time to pass given an extra 24 hours before I eventually contacted them and asked for an update. I was then told there was no time frame and was not given any reason why my account had been disabled.

I am asking for a detailed explanation of what caused my account to be disabled, and when I can retrieve my funds from my winnings.

It is now April 23rd and I have no updates on my account.

Resolved

$1,200

Account disabled with 2000 balance withheld without explanation

Dear AskGamblers

I am requesting your assistance in resolving an issue with my Bovada account.

I created my account using a referral code and received a sports bonus. Through wagering, I was able to build my bonus balance up to approximately $2,000 very quickly.

At the end of March, within 3 days of creating the account after my wagers reaching up to $2000 in bonus funds, my account was suddenly disabled without any explanation. I was later asked to submit verification documents, which I promptly provided. Bovada confirmed that my documents were received.

It has now been over 3 weeks, and I have not received any updates regarding my account or my bonus balance. I have contacted Bovada support multiple times, but I am only told that my account is “under investigation,” with no further details or timeline provided.

I have fully complied with all their requests and have not been given any reason for the account closure or delay. The lack of communication and the extended investigation period are very concerning.

I kindly ask AskGamblers to help facilitate communication with Bovada and assist in resolving this matter. I would like Bovada to either complete their investigation and restore my account access, & provide a clear explanation and a fair resolution to why my account is disabled.

Thank you for your time.

Resolved

$2,000