Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Bovada Casino - Account Disabled With Pending $9,500 Bitcoin Withdrawal

RESOLVED
Posted on April 23, 2019.

I submitted a BTC withdrawal request on Monday, April April 15th for $9500. After 48 hours, I received an email from Bovada investigations stating my account was temporarily disabled due to verification issues on Wednesday, April 17th and to send a copy of my government ID, a selfie with my ID, and a proof of address.

So, I sent in my documentation and I received an email stating my information was verified the following morning. However, when I went to log into my account, my account was still disabled. When I contacted a live chat agent, they told me I had to call in to discuss the matter.

Over the past few days, I've called several times to talk to someone on the accounts team. Initially, they told me the review would be conducted in under 24-48 hours. I also sent an email asking why my account is under review and have not had a response after 48 hours.

I called again yesterday to speak to someone on the Accounts team, but now they tell me I cannot speak with anyone on the accounts team. All I've been told since then is that my account is still under review and I will be contacted once the review is complete.

Today is Sunday, April 21st, 6 days after when I initially requested my withdrawal of $9500. I am still unable to speak to anyone regarding why my account is disabled and under review even after my verification has been completed.

Prompt payment of my BTC withdrawal request would satisfactorily resolve this issue.

Posted on April 26, 2019.

Hi RICEMAN2,

We apologize for the delay in processing your payout.

In some cases it can occur that we fall outside of our estimated time frames; however, our Security Team needs to do their diligence.

Early next week, you'll receive an update about the withdrawal sent to your email/account messages.

Regards,

Bovada Service

Posted on April 29, 2019.

Still waiting to hear back from Bovada Service. Will update once I receive an update.

Posted on May 2, 2019.

Hi RICEMAN2,

We see that a member of our service team provided you with an update today on your account status.

You may now request a new payout at your earliest convenience.

Regards,

Bovada Service

Posted on May 5, 2019.

My account was re-enabled, the new payout was processed yesterday, and this issue is now resolved.

AskGamblers
Posted on May 6, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy