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Bovada Casino - Account disabled pending verification

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 200000

Posted on September 5, 2024

I have been with bovada for 3+years. I'm a regular and use the site every single day. On average I deposit $600+. I have lost over $400k with bovada over the past few years. In the past I have withdrawn over 1000x with no issue. I'm hall-fame player red room and hosted Back in August 14 through 16 I won over $200k and I was asked to submit my ID and utility bill. I have been compliant with them and submitted all the documents they requested via chat and email multiple times they claimed to not have received the documents.

Few days later they also asked for travel history to Ohio which I submitted.

On Monday September 2nd they confirmed they have received all the documents and they will get back to me still they have not got back to me.

AskGamblers
Posted on September 7, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on September 11, 2024

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on September 12, 2024

Any update on my account? I have been waiting for a response on my accounts for 3 weeks now. This is soo incompetent you guys can hold ok to people with no reason.

Posted on September 14, 2024

Askgamblers any Idea what the necessary step might be in my situation? I have tried contacting bovada on live chats and its not working for me. Its evident that they are not working on my account as they have responded to all the threads in this forum except mine.

I have never for once try to abuse bovada's bonuses. I do not see nay reason for them to disabled my account.

Posted on September 17, 2024

Hello! We apologize for the delay in responding and appreciate the information you've provided to help with your account review. Although we’ve received your details, the review process is still ongoing. The duration of the review depends on the activity associated with the account. We will update you via email as soon as there is any progress. Thank you for your continued patience.

AskGamblers
Posted on September 20, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on September 20, 2024

Its evident you guys trying hard to get fault from my account. There's no reason this review should take this long. I have been compliant with all the requests and have submitted all the docs yet still you have not update me on this issue.

I have lost over $400k with bovada and you never disabled my account or restrict my account. Well I guess you guys where happy when I was loosing.