Mark all as read

Settings

Notifications
Casino Complaints

Account disabled after huge winning


3 years ago

I decided to use Bovada after hearing great reviews about it. I decided to use Bovada and lost a few times.

I decided to use my crypto savings on this one particular game because I was very confident.

I won that game and once i requested the withdrawal Bovada decided to close my account.

That is a crook move. I am losing all my savings here.

Disputed Casino Bovada Casino
Reason Other
Amount $37000

Discussion

User name

Dear @Peterfromflorida,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi there! We've confirmed your account review was completed and you were notified of the outcome through email. You've since been in contact with our Customer Service team who assisted with your account.
User name loyalty-level-2
I understand that accounts are subject to account review. But what I’m not understanding is how long. I was told 48 hrs after about 54 hrs I reached out to live chat. Live chat told me I would receive a response in about a few hours. A day went by and I have not received a response. I’ve been very patient, no one in the live chat team are on the same page. I get different answers each time. I regret putting my life savings in bovada. I have a 8-month old baby and I have bills. I am severely scarred if bovada doesn’t open my account any time soon.
User name
Hi PETERFROMFLORIDA. Unfortunately, your account review is still ongoing. With an account review, we're unable to provide a definite timeframe as this is dependent on what's revealed during the review. Please keep in mind that an account review can be conducted at anytime to ensure you are in compliance with our Terms of Service https:­//w­ww.b­ov­ada.lv­/te­rms­-of­-se­rvice. Your patience and understanding is greatly appreciated.

Bovada Casino Complaint Stats

Resolved 328 / 503
Avg. Amount $6,786
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000