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Bovada Casino - 3 months back and forth emails and still no money

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Delayed payment
Amount $ 3000
Posted on August 1, 2020

I requested a withdrawal of $3000 over 3 months ago. I received a check, deposited it and it bounced. I was told the money would go back to my account in 10-15 and I could deposit by bitcoin. It’s been 22 days and no money. And now, my account has been closed so I can’t even see if the money is in there. They asked me via email for my birthday and a 4 digit pin. I don’t have a 4 digit pin, I never did. I go on the website using my email and a password but because I couldn’t provide a pin I never had, they blocked my account. I am at my wits end.
I have proof of emails but I can’t seem to paste the screen shots here.

Posted on August 4, 2020

Hi MICHAEL1434,

A review of your account shows this issue has been escalated to our payment provider to action the stop payment of the check. As soon as its confirmed our request has been actioned, the funds will be credited back to your account. In light of the current situation, delays are to be expected, please know we are doing everything we can to speed up the process - as soon as we know, you will be updated right away.

If you are yet to an update by the end of this week, please reach out to us again via this thread and we will see what can be done.

Regards,
Bovada Service

AskGamblers
Posted on August 8, 2020

Dear @Michael1434,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bovada Casino Complaints

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