Complaint #17 BonusBet Casino

Bonusbet Casino Withholding Payment

By Sleepy11

2 years ago

Message on forum

Hi there.

I hope you are well.

Bonusbet have been withholding a withdrawal since the 13th August.

The account has been fully, extensively, verified. I have had a withdrawal before.

I have followed this up with them multiple times by email, only to be told it will be processed, but then it never is.

I have also made a formal complaint.

The withdrawal is for €1000. I also have another €503 waiting in the account once this withdrawal has been processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1503 outstanding.

Any help you could give would be much appreciated.

Thank you.

Disputed Casino BonusBet Casino

Reason Delayed payment

Amount €1503

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear BonusBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sleepy11

• Portugal

2 years ago

I would like to provide an update.
I received €1000 from the operator earlier.
There is now €503 outstanding.
Thank you.

BonusBet Casino Complaint Stats

Resolved 7 / 14

Avg. Amount $5,212

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

BonusBet Casino Complaints

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Delayed withdrawal for 499 euros

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Dishonest casino

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