Complaint #19 1xBet Casino

Account blocked for no reason, been asked to send my documents to some post address in Russia

By mariavan

9 years ago

hello, my name is maria vannini and i have a complaint about 1xbet: the situation is pretty simple and it's the same of other hundreds of players. I made a deposit at 1xbet and started playing in the sportsbook and in the casino; after some months i reached the amount of almost 3k on my balance, at this point i requested a little withdraw and the kyc procedure started. I provided a lot of documents, including national ID, bank statements, skrill screenshots, and also an unbelievable selfie with on the background the PC monitor with the mailing with their security department (this was the most unbelievable thing). After providing them everything they requested me with any problem they blocked my account (and my funds) with no reason, asked me to fill a complaint form and i did it. After that there was the last step: they requested me to deliver some other documents to russia at this address: 35 Semashko, Mytischi, Russian Federation 141014, of.19, box 1.
This happened some weeks ago and now i'm ready to deliver these documents but i wanted to be sure about that address, in fact i was reading some other complaints about 1xbet where a customer says that his letter never reached that address because it doesn't exist... 1xbet answered giving another address, i think that the situation is really absurd, i think that what 1xbet is asking to me is a giant abuse but i want to accept their request but i don't want to waste another 50 eur to send a letter to a fake address. I want to be sure that my letter will reach 1xbet, i need a real and valid address, i don't want to be joked anymore from this thieves gang. I hope that askgamblers can help about this and i also hope that a 1xbet representative can partecipate and clarify this situation.

thank you

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount $3000

Discussion

mariavan

9 years ago

1xbet has been informed by russian post by email that my letter is ready to be picked up, but they still don't go pick it up.

The storage period will end 24 may.

1xbet you must go pick up my letter, do you understand?

mariavan

9 years ago

1xbet will you pick up my letter before 24 may? Can i have an answer from you?

mariavan

9 years ago

My letter with all the documents requested by 1xbet is delivered at the post office in Russia, it is at their post office box from 23 april as you can see in the tracking link from russian post:

https://www.pochta.ru/tracking#EE396261842IT

and as you can see in the file attached.

1xbet is not going picking up my letter, i informed them a lot of days ago that my letter is delivered but they are ignoring it, this is an absurd conduct from them. They are holding 3k on my account and i spent 40 euros to send all the documents they requested me, and now that documents are delivered they don't care about it.

There is an issue more: the storage period at the postal box will end on 24 may, so that day my letter will be returned to me, and after that i will be powerless. This is really unacceptable, i demand that someone from 1xbet go pick up my letter before 24 may.

Check the link and the image please

mariavan

9 years ago

yes i have it and i sent the letter... security department is informed about it...
actually probably the letter could be already delivered because on the tracking is on "delivering" from 23/04 and after that i don't have more updates... but it depends from russian post i guess... could you check about that?

1xBet Casino Complaint Stats

Resolved 406 / 437

Avg. Amount $2,735

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Formal Fraud Complaint

Subject

Formal Fraud Complaint – Withdrawal Blocked After Full Verification (BDT 13,100)

Dear 1xBet Management / Complaints Department,

I am writing to file a formal complaint regarding the refusal and blocking of my withdrawal from my 1xBet account.

The total balance involved is only BDT 13,100, consisting of:

BDT 4,000 — my deposited funds

BDT 9,100 — balance accumulated from my account activity

Total amount requested/held: BDT 13,100

I completed the verification process and provided all documents and information requested by 1xBet. I fully cooperated with your verification requirements and had no intention of withholding any information.

However, after I submitted the requested documents and completed the required verification, my withdrawal was ultimately refused and/or my account was blocked. This is extremely concerning because I cooperated with the verification process in good faith and expected my legitimate balance to remain accessible.

I therefore request that 1xBet management urgently investigate this matter and provide me with a clear written explanation for:

The exact reason my withdrawal was refused.

The exact reason my account was blocked or restricted.

Which specific term or condition of 1xBet you believe I violated, if any.

Why my documents were requested and reviewed if the account was subsequently blocked.

What will happen to my BDT 4,000 deposited funds.

When and how the remaining BDT 9,100 balance will be paid to me, if it is considered valid.

I want to emphasize that BDT 13,100 is not a large amount, but the principle of the matter is important. A customer should not be asked to provide verification documents, fully cooperate with the verification process, and then have their withdrawal blocked without a specific and transparent explanation.

If 1xBet believes there is a legitimate reason to refuse the withdrawal, please provide the relevant evidence and identify the precise account rule or Terms & Conditions applicable to my case.

I request that this complaint be escalated to a senior compliance or management team member for independent review.

Please do not provide a generic response. I am requesting a specific explanation of the decision and a clear resolution regarding my BDT 13,100 balance.

I have retained records of my deposits, account balance, withdrawal request, correspondence with 1xBet, and all documents submitted during verification. I am prepared to provide these records again if required.

I hope 1xBet will resolve this matter fairly and promptly.

Sincerely,

1xBet Account/Username: [1810973863]

Withdrawal Amount: BDT 13,100

Deposit Amount: BDT 4,000

Account Balance/Income: BDT 9,100

Withdrawal Request Date: [21/09/2026]

86h left

৳13,100

Deposit not credited for 2 months

Hello AskGamblers Team,

I am submitting a complaint against 1xBet Casino for a deposit not credited.

User ID: 1738661065
Ticket: 19435086
Date: 14/07/2026
Amount: 3000 MAD via CIH Bank

I deposited 3000 MAD via CIH Bank, money was deducted from my CIH account but never added to my 1xBet balance. I contacted 1xBet support many times for over 2 months, they only say wait.

I have attached all proofs: CIH receipt, 1xBet ticket screenshot, and support chat.

Please help me recover my 3000 MAD.

Thank you,
Yahya

85h left

د.م.3,000

VIP Cashback blocked behind persistent maintenance and unavailable error

Casino Name: 1xBet
Account ID: 491791885

Complaint Description:
Dear AskGamblers Complaint Team,
I am submitting this complaint regarding unresolved and withheld VIP Cashback on my 1xBet account.

Account ID: 491791885
VIP Tier: Silver
Disputed Amount: 10,437.4 BDT(roughly 80$)
Summary of the Issue:
My Silver level loyalty cashback accumulated to 10,437.4 BDT and was unlocked for collection. However, every time I attempted to press "Collect," the system generated an error stating: "Maintenance underway, please try later."

When I contacted in-app customer support, the agent confirmed that the section was suspended for technical maintenance, but could not provide any resolution timeframe or manual override.

Shortly after, the "Collect" option became completely greyed out and marked as "Unavailable," while my main balance remained at 0 BDT. Other players have publicly reported that this cashback maintenance error has persisted indefinitely without resolution. I have also emailed formal escalation notices to support with no manual credit provided.

Resolution Demanded:

Because this is a backend technical failure on 1xBet's side and the cashback is rightfully calculated and earned, I request that 1xBet manually credit the 10,437.4 BDT directly into my main account balance so it is accessible.

I have attached timestamped evidence including:
. Unlocked cashback claim screen (10,437.4 BDT)
. The recurring "Maintenance underway" popup
. Live chat conversation acknowledging technical maintenance
. Subsequent "Unavailable" status with a 0 BDT balance

93h left

$80

Cashback Issue

I've been a VIP Golden at 1xbet I've lost a significant amount of money, and I've been trying to claim a cashback bonus but instead when I try to claim it, it says "Maintenance underway" everytime I try to claim it.

It's been 4 weeks since i haven't received my bonus and I'm pissed about it. I do really hope you will fix this issue.

79h left

₱2,146

VIP CashBack Unavailable

My rank is Sapphire. I get cashback once every 2 days but I didn't get any cashback from Sep 12 until now.

The last time I claimed on Sep 10. There is no officially explanation I find from 1xbet.

When the users ask about it, their customer services response that they're updating or maintenance their server system. Not only me but also all the users facing this problem.

33h left

My account has not been verified and I still cannot withdraw

Good afternoon,

About one month ago, I tried to make a withdrawal, but I was asked to send my personal information to the Security Department’s email address.

I sent photos of my ID, a selfie, and all the other documents and information they requested.

I was told that they would get back to me, but no one ever contacted me. Therefore, I have not received any response for more than two weeks.

I am requesting an urgent solution to this issue, as I still cannot make withdrawals from my account.

My User ID: 1414577189

My verification ticket number: 93843391

I would appreciate a prompt solution to this matter.

Thank you.

81h left

$160

Cashback not given

ID 917902527

I lost thousand of dollars, still zero cashback still unavailable, for weeks already. Still not given. They should have credited it to me tons of time. I played casino games millions time. I still received no cashback at diamond tier. They keep saying they are fixing, fixing, fixing and let me wait. Do I have to wait forever?

32h left

Vip cashback unavailable

I'm on a bronze level and I get my 6% cashback every 6 days.

Since i got my last cashback on 9 september I played a lot, went experience from 500,000 to now I'm on 892 626 experience.

It's been exactly 9 days and vip cashback says unavailable and I want you to fix the issue because I've been playing slot games and I can not get my 6% vip cashback since 9 september, so it's been 9 days.

Resolved

GEL150

Missing 100 JOD Withdrawal via Dinarak

My 1xBet player account ID is 1704334479.

On September 10, 2026, I requested a withdrawal of 100 JOD to my Dinarak e-wallet. 1xBet marked the transaction as successful and closed the query (Ref: 22064754). However, the funds never arrived.

I contacted Dinarak wallet support officially, and they confirmed that no such transfer entered their network. I have provided 1xBet with my official Dinarak PDF statement proving the funds are missing, but their support has ignored my escalation and closed the ticket.

I am filing this official complaint against 1xBet for withholding my funds. I request an immediate investigation or for the 100 JOD to be returned to my gaming account balance.

81h left

د.أ.100

VIP Cashback Error Technical Issue

I am writing to submit a formal complaint regarding my VIP cashback.

My VIP cashback has not been credited to my account, and I have been unable to receive the cashback that I believe I am entitled to under the applicable VIP/cashback terms.

I first contacted 1xBet Customer Support about this issue on 11-Sep-2026. It has now been 7 days since my initial complaint. During this period, I have contacted Customer Support several times, but the only explanation I have received is that there is a “technical issue.”

I understand that technical problems can occur. However, I have now been waiting for 7 days without receiving a clear explanation, estimated resolution date, or confirmation of when my cashback will be credited. Please treat this as a formal complaint and provide me with a written response, 1xBet.

Account/User ID: [1757758353]
VIP Level: [Silver]
Date of first contact with Customer Support: [11.9.2026]

I look forward to receiving a specific response rather than a general statement that there is a technical issue from 1xbet.

38h left

฿144