Last year I opened an account while I was living in the UK and I started playing and making deposits. I sent them the documents and my account was verified. Everything all right...but,... a few months ago I moved to Spain (my home), a few weeks ago I started playing again...and after 3 deposits made and with 800$ in my account they block me the acces to the casino. I couldn't log in. It said to contact customer service for details.
They told me that I was playing in Spain and the account was opened in UK, and they asked me to send documents with my new adress and the credit cards details again.
Once I did it, there was no answer for days. I started contacting to live chat support, and I always got the same response (to wait 24-48h).
After 1 week, I asked them the manager email, and I sent him an email explaining the issue.
She asked me that for fraud reasons and wasn't able to login again in the casino. He told me that they'll give me back the deposits (I guess is gonna be my last deposit of 50$).
I reply telling him that is not fair. I had 800$, and the documents were good.
Nobody explained to me why..and I keep asking them to contact me to explained what is the problem and I'll try to solve to them....but no answer at all.
What should I do??
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