Complaint #1 Blitz-bet Casino

Site refusing to let me withdraw

By ImVeryGood

1 year ago

I have been using this site regurarly for months now but last week I suddenly encountered issues withdrawing. Despite kyc being done since long time they are no longer letting me withdraw anything. Every time I try to withdraw i get a error message saying kyc is needed to withdraw. This message comes with a inbedded link to their kyc page which clearly shows kyc is done and nothing new is needed. Support is not responding to any emails and live chat completely ghosts me and closes chats without responding...

Disputed Casino Blitz-bet Casino

Reason Declined payment

Amount €252

Discussion

AskGamblers

• Support Team

1 year ago

Dear Blitz-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ImVeryGood

• Sweden • 1 reviews

1 year ago

The exact amount is 252€

AskGamblers

• Support Team

1 year ago

Dear @ImVeryGood,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Blitz-bet Casino Complaint Stats

Resolved 0 / 3

Avg. Amount $432

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Blitz-bet Casino Complaints

See all complaints for this casino

Casino does not process my withdrawal and does not respond to any emails

My case is a bit similar to those described here.

Two weeks ago - 11.02.2025 - I ordered my first withdrawal from this website - €253.

Much earlier, I uploaded documents confirming my personal data and residential address to the website and they were accepted. When I ordered the withdrawal, just in case, I also sent the files necessary for possible verification of the payment method by e-mail (there was no such option on the website).

To date, I haven't received a response to my email regarding this matter, nor have I received my funds..

My withdrawal is still in the status "pending", and support doesn't respond to any messages from me.

I'm completely ignored by the company, there is no contact from them (despite writing several emails).

Unresolved

€253

Casino is closing I have my money there

Hello, I'm opening a complaint here, I just recently registered to this casino and used 1st bonuses, my friend just today got an email from this casino, that they're closing it and opening a new one (I didn't) because he's a long term player there, there is no support chat on site, it disappeared, no information about anything, I'm really scared I won't receive my funds, please help me. What happens in case like this? Surely they are obligated to pay off players?

Unresolved

$770