Hello,
I signed up at Bizzo casino and deposited via my crypto wallet and claimed the 100% 100 welcome offer. I played through the wagering requirements and withdrew 850.
I got an email asking me to upload my proof of address and ID which I did and withdrew again, three days later I got an email asking me to upload a picture of me holding my passport with a had written 6 digit number both next to my face which I did. First two uploads were rejected but the third was accepted so I withdrew again. Two days later I got an email asking me to upload another picture holding my passport this time a different 6 digit code along with this " As soon as the documents are received, we will be able to proceed with the withdrawal request " ....unbelievable! I went to live chat and they confirmed once I do this again my account will be verified and withdrawal processed. I uploaded 5-6 more pictures of this until they finally accepted one showing both my full arms in the picture. So I withdraw again.
Here we go again 2-3 days later i get another email asking for this...
Dear Player,
To proceed with your withdrawal, please upload to your profile the bank statement from your online Bank with all incoming and outgoing transactions for the last 3 months visible.
Please also upload to your profile a document confirming the source of income of the funds used for making deposits.
Please upload documents in PDF file attached to the response to this email.
I told them over email i only just come back to Ireland so only had 2 months bank statements and pay slips. They said this was ok and to send it over so begrudgingly i did, i do not see why they think they have the right to see all my bank transfers but here we are.
three days later this email comes...
Dear Player,
We are reaching out regarding your account verification.
After the provided documents review we request you to send a complete statement for the Revolut account mentioned in the document. Also, please clarify the destination and purpose of the transactions marked as "############" in your bank statement.
Looking forward to hearing from you.
I could not believe they were asking me why I was sending my money places?! I told them the transfers questioned which I blurred out here are transfers to my savings account which is clear as it has my name on the transfer destination and that the Revolut in question is my friend to who I have sent money. None of these are around the date of my deposit to this casino it is so irrelevant to them, not to mention I used my crypto to deposit here.
They are now asking me to send my FRIENDS full Revolut statement to them LOL, not only have they done a full background check on me and my whole life they want to investigate my friend's bank account now too i can not believe it. Who do they think they are seriously?
I deposited 100 and won 850 so all this for 750 profit. Bear in mind after every email they say to me " As soon as the documents are received, we will be able to proceed with the withdrawal request ".
I hope someone can advise me on what to do here I just do not know. Asking for a friend's full bank statement because I sent her money is just insane. I just want my withdrawal and I'll never ever play here again. I have never had my private life interrogated like this ever in my life and you sure do not think a casino can ask for all this because you played and won.
Is all this justified? Every time I send in what they ask for they ask for more and more and more it is never-ending.
Asking me to send my friend private banking details? That is a massive overreach and feels like a serious data breach waiting to happen. I have not been comfortable with these strangers seeing my everyday spending on my own account and seeing my pay slips of what I earn let alone my friend who has nothing to do with this because I sent her some money. It does not seem lawful to me this.
Looking forward to your response to this.
