Mark all as read

Settings

Notifications
Casino Complaints

Withdraw in crypto more than 4 days SCAM


1 year ago
I registered here for their no deposit bonus, successfully played it back, made a deposit of 30 USDT, as requested, played back my deposit at x3, put the money on withdrawal, since this is a crypto casino, they said nothing needs to be verified, only the wallet address where you will withdraw, you need to verify through online chat, yes yes, there are no menu tabs and buttons where you could upload documents! Well, okay, a crypto casino without verification, nothing unusual, I thought, but not everything is so simple! My withdrawal was in processing for 4 days, they do not have a clause in the rules about the timing of withdrawals and confirmation, they told me all withdrawals are confirmed manually from 24-48 hours maximum!!! They couldn't find the withdrawal confirmation button for 4 days, then they cancelled it and asked me to send them my documents by email, I sent all the documents, they verified everything, they said to create a withdrawal request again, I created it, waited 2 days 48 hours again, then I wrote to them in the chat, the online support employee asked me to fill in the data in the account, I filled in the data, after which I was kicked out of the account! Then they wrote we will figure out what's wrong, in the chat they write you no longer have the opportunity to play with us, and by email from the responsible department they write, fill in the data in your personal account and request a withdrawal! I don't know what words to describe the work, tech support of this Miracle Crypto Casino, but that's enough for me!
Disputed Casino Bitstrike.io Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Bitstrike.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Bitstrike.io Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

User name loyalty-level-2
ok, I will also wait with you for the final decision of the forum, but not return deposits to players who for some reason were blocked on the platform at some point, but the player does not know that this casino (group) belongs to the same network, with a different name and under a different management company, this does not give you the right to take away his deposit, because new casinos are coming out more and more often, and we, players, just see a bonus offer somewhere, and the player can register in a new casino simply out of ignorance, because many cryptocurrency ones work without Verification and entering personal data, and withdrawals are made in 1-5 minutes! It's not even about winning. You are for Honesty and Transparency, like me?!
User name
Dear PLTALR41,

Thank you for your continued feedback.

We would like to confirm once again that all relevant details, technical data, and internal findings regarding your case have been fully shared with the AskGamblers Complaint Team.

Please understand that we follow strict internal procedures and industry standards when it comes to fair play, bonus abuse prevention, and identity verification. Your case has been handled accordingly, and we have cooperated transparently with the AskGamblers team throughout this process.

We will respect the outcome of the official review and will refrain from further public discussion until a decision has been made by the forum administrators.

Kind regards,
Bitstrike Team

Bitstrike.io Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $500
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Bitstrike.io Casino Complaints

See all complaints for this casino