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The casino stole my funds on the account


3 months ago
On January 16, I won about 2000 USD at the bitstrike casino, I successfully verified my account, my crypto wallet and put the winnings on withdrawal. Everything was fine, the casino gradually withdrew my winnings, but when they withdrew half of them, for some reason unknown to me, they stole the remaining funds, about 1000 USD. When I tried to find out what was going on, they replied that they simply had the right to make such a decision. I don't understand this, because I was verified and successfully received half of my winnings. Could you please help me to get my winnings back.
Disputed Casino Bitstrike.io Casino
Amount $1000

Discussion

User name

Dear Bitstrike.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bitstrike.io Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $500
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Bitstrike.io Casino Complaints

See all complaints for this casino
Withdraw in crypto more than 4 days SCAM
I registered here for their no deposit bonus, successfully played it back, made a deposit of 30 USDT, as requested, played back my deposit at x3, put the money on withdrawal, since this is a crypto casino, they said nothing needs to be verified, only the wallet address where you will withdraw, you need to verify through online chat, yes yes, there are no menu tabs and buttons where you could upload documents! Well, okay, a crypto casino without verification, nothing unusual, I thought, but not everything is so simple! My withdrawal was in processing for 4 days, they do not have a clause in the rules about the timing of withdrawals and confirmation, they told me all withdrawals are confirmed manually from 24-48 hours maximum!!! They couldn't find the withdrawal confirmation button for 4 days, then they cancelled it and asked me to send them my documents by email, I sent all the documents, they verified everything, they said to create a withdrawal request again, I created it, waited 2 days 48 hours again, then I wrote to them in the chat, the online support employee asked me to fill in the data in the account, I filled in the data, after which I was kicked out of the account! Then they wrote we will figure out what's wrong, in the chat they write you no longer have the opportunity to play with us, and by email from the responsible department they write, fill in the data in your personal account and request a withdrawal! I don't know what words to describe the work, tech support of this Miracle Crypto Casino, but that's enough for me!
Status solved Resolved