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BitStarz Casino - Having Verification Issues

REJECTED
Roseflower1234 Western Australia
posted on July 25, 2018.

I have been trying to submit my verification accounts to withdrawal at Bitstarz. I have successfully added 4 documents starting on the 21 July and two have been verified and accepted. I have two other documents 22nd July that are pending. I have had a significant win and tried to withdrawal but they wanting more documents. I have tried unsuccessfully to upload more documents. I have taken numerous screenshots sent via email to show the casino staff that I am unable to load anymore documents. The documents begin to load but stop after up-to 75% loaded. I then leave the deposit site and open a game to play without any issues. I have requested that I be able to use email to send the documents to their Security site but they are refusing me this option.I have NEVER encountered this issue before on any other casino sites. Any suggestions on what more I can do Please? i have just moved to this Casino due to unsolved issues with another casino.

AskGamblers
posted on July 25, 2018.

Dear @Roseflower1234,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

posted on July 25, 2018.

Hi Roseflower,

I'm not sure if you were aware of this, but we've already informed you that you account was fully verified.

The reason the withdrawal hasn't gone through yet is because it's a bank transfer that needs to be processed,
which will be taken care of shortly.

With warm regards,

Olle, BitStarz

AskGamblers
posted on July 25, 2018.

Dear @Roseflower1234,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Roseflower1234 Western Australia
posted on July 27, 2018.

Thankfully my complaint has been finalised and I thank BitStarz for assisting me. Often as a new player it can be hard to navigate a new site. Other than the hiccup with the verification my time using BitStarz Casino has been otherwise enjoyable. They offer loads of good games that are easy to play.

AskGamblers
posted on July 27, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AskGamblers
posted on July 30, 2018.

AskGamblers Complaints Team have been informed by the BitStarz Casino management that the issue has already been resolved, before complaint was even reviewed and published. It was player's responsibility to update AskGamblers Complaints Team that in a timely manner the issue is not valid anymore, which player didn't do unfortunately, therefore, we have no other choice but to change the status of this complaint, and Reject it instead.

BitStarz Casino complaints

  • 13 of 13 resolved
  • 1 day avg response
  • 3 days avg complaint life
  • 3,255 USD avg amount

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