I'm submitting this claim on askgamblers after submitting it prior on another site to no avail. The reason I am submitting it here is that Bitstarz has unfairly compensated other players who had the same issues as I state here, yet have denied me compensation and that does not sit well with me at all, as I'm a loyal Bitstarz depositor. This complaint is being submitted in direct response to how I've been treated by Olle, Bitstarz Online Rep. The other players who submitted similar claims, did so AFTER I submitted mine. Bitstarz and more specifically, their online Casino Rep, Olle, has continually and intentionally denied me any compensation on this issue, after unfairly compensating the other said players of Aztec Magic (and other Bgaming slots) which I believe is wrong (and unfair) as my claim is legit as you will see below. I can provide proof of other players saying they were compensated by Olle and Bitstarz upon request, but have not included the proof in this complaint for clarity.
So after going through my screenshots I found that I had two rounds that indeed had not payed out correctly according to the pay table, as they both had multiple wilds in the winning combinations.
Both rounds were spun within 7 minutes of each other on the same day. And in both rounds, the lines paid correctly if there were no wilds involved, but as the pay table rules state, if 2 wilds are in a winning combination it multiplies by 40 and if 3 are involved it multiplies by 200 (please see enclosed pay table screenshot).
On Screenshot 1 -
My Line 3 win paid 28.14 mBTC but should have actually paid .35 BTC
Line 3 = 125 x 40 x .07 = 350 mBTC or .35 BTC
Total win should = 350 mBTC or .35 BTC.
Total win actually paid out to me = 28.14 mBTC or .02814 BTC
On Screenshot 2 -
This round paid me 19.15 mBTC or .01915 BTC, but should have actually paid me 120.90 mBTC or .1209 BTC
Line 2 = 200 x .05 = 10 mBTC
Line 8 = 50 x 40 x .05 = 100 mBTC
Line 6 = 5 x 40 x .05 = 10 mBTC
Line 4 = 6 x 3 x .05 = .9 mBTC
Total win should = 120.90 mBTC or .1209 BTC
Total win actually paid out to me = 19.15 mBTC or .01915 BTC
To Conclude -
I should be receiving .4709 BTC as the adjusted win for both rounds. Being a loyal Bitstarz player, I trust that Bitstarz will do the right thing as they are always quick to help in any way they can. With a lot of other Casinos these days not being the most honest places to play, it's good to know that Bitstarz is still a place you can trust and feel good about spending your hard earned BTC there.
I just hope to resolve this soon, and am curious to see if they try to credit me with no multipliers instead of the stated multipliers, because as the rules state, 2 wilds in the winning combination is 40x while 3 wilds is 200x. And ***it doesn't say anything about the wilds having to be all in a row*** so I should receive .4709 BTC instead of the 47.29 mBTC I got from both the wins.