Complaint #2 BitSpinCasino

Does not wanna pay out money and locked my account

By kasparitos

3 years ago

Message on forum

Hi. I have issue with this casino. I was new player at this casino and was registered and do deposit VIA CRYPTO 145.8 USDT and get bonus same amount. Wager was x40. I played and win over 4k USDT and then I play to finish wager and left was 2600 USDT what available to cashout. I requested withdrawal 2600 USDT. After 1h was rejected and asked for KYC I uploaded all that was asked and via chat told all good and u can withdraw request again. I was doing this and again was cancelled and asked again in email: Dear Kaspars,

For additional verification of your account, we would ask you to upload the following documents:

1) a document (or documents) showing the flow of funds on the account (the last 3 months) that you have used in our casino. It can be a PDF bank statement, e-wallet statement for the last 3 months. We need to see all transactions made by using these bank / e-wallet accounts (not only the deposits to our casino).

2) a document (or documents) showing the source of your income which used for depositing in our casino during the last 3 months.

For example: 3 months salary slips, proof of business ownership with the cashflow, selling a property, an inheritance payment, or a divorce settlement, etc.

Thank you for your understanding!

Best regards,

BitSpinCasino Support Team

I was uploaded from Binance transaction screenshot. I don't know what more they wanna from me.

If people win money and depo made even small amount they ask many < content removed >

Also they lock my acc temporally by administrator at chat told agent as they won't do that. What? what reason to close ACC to not get access?

I want my win money. First casino who do like this.

Disputed Casino BitSpinCasino

Reason Declined payment

Amount $2600

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kasparitos

3 years ago

I can confirm I get payout 2600 USDT. And we can close complain

BitSpinCasino

• Representative

3 years ago

Dear all,

We can confirm the player has now successfully provided all required documents.

With these documents being reviewed and verified; the withdrawal request will now be processed manually for the player however, the account will remain closed as per the Casino administration decision.

The player will be notified via email as soon as the funds have been processed.

Many thanks,
BitSpinCasino

AskGamblers

• Support Team

3 years ago

Dear BitSpinCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Furthermore, we kindly ask you to assist the player by clarifying detailed information regarding the requested document/s.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

BitSpinCasino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,595

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

BitSpinCasino Complaints

See all complaints for this casino

Account closed and I dont get any information

Hi, I was trying to log in to my account and I was supriced that I cant log in. Then I contacted support and they state that my account is close due to "Sorry, but your account was closed due to the administration decision" and due to closure I lost all my winnings also. I dont know what is the real reason behind the closure and when I was trying to ask them they said they cant tell me.

Resolved

€550