Complaint #1 BitSpinCasino

Account closed and I dont get any information

By henuzei

4 years ago

Hi, I was trying to log in to my account and I was supriced that I cant log in. Then I contacted support and they state that my account is close due to "Sorry, but your account was closed due to the administration decision" and due to closure I lost all my winnings also. I dont know what is the real reason behind the closure and when I was trying to ask them they said they cant tell me.

Disputed Casino BitSpinCasino

Reason Account closure

Amount €550

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

henuzei

4 years ago

Case is solved and can be closed now. Thank you guys for the help.

AskGamblers

• Support Team

4 years ago

Dear @henuzei,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BitSpinCasino

• Representative

4 years ago

Dear Henuzei,

We are sorry to hear about the inconvenience you had on our website.

Our support team has contacted you back via email today specifying the details of why your account was closed: you have asked to close your account at one of our sublicensed projects under Curacao and that’s why your account was closed within all brands, including BitSpinCasino.

This was related to the requirements of the license, we hope it is now clear.

Also, we would like to confirm that the refund is being processed, so we feel this matter was dealt with correctly and can be closed now.

Best regards,
The BitSpinCasino Team

BitSpinCasino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,595

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

BitSpinCasino Complaints

See all complaints for this casino

Does not wanna pay out money and locked my account

Hi. I have issue with this casino. I was new player at this casino and was registered and do deposit VIA CRYPTO 145.8 USDT and get bonus same amount. Wager was x40. I played and win over 4k USDT and then I play to finish wager and left was 2600 USDT what available to cashout. I requested withdrawal 2600 USDT. After 1h was rejected and asked for KYC I uploaded all that was asked and via chat told all good and u can withdraw request again. I was doing this and again was cancelled and asked again in email: Dear Kaspars,

For additional verification of your account, we would ask you to upload the following documents:

1) a document (or documents) showing the flow of funds on the account (the last 3 months) that you have used in our casino. It can be a PDF bank statement, e-wallet statement for the last 3 months. We need to see all transactions made by using these bank / e-wallet accounts (not only the deposits to our casino).

2) a document (or documents) showing the source of your income which used for depositing in our casino during the last 3 months.

For example: 3 months salary slips, proof of business ownership with the cashflow, selling a property, an inheritance payment, or a divorce settlement, etc.

Thank you for your understanding!

Best regards,

BitSpinCasino Support Team

I was uploaded from Binance transaction screenshot. I don't know what more they wanna from me.

If people win money and depo made even small amount they ask many < content removed >

Also they lock my acc temporally by administrator at chat told agent as they won't do that. What? what reason to close ACC to not get access?

I want my win money. First casino who do like this.

Resolved

$2,600