Refusing to follow their refund policy, still owe me 100 NOK
I was blocked from entering my account so I contacted customer service. They quoted these two paragraphs from the terms of the bonus:
7.3.3 Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, Unibet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.
7.4.3 Unibet reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more Referees where Unibet suspects that the Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where Referees make identical or very similar deposit and betting patterns.
I don't know what my friends have done to get me blocked. One might have played just like I did in order to win like I had, and another signed up with a madeup name. Either way, bingo.com has the right to block my account and they have the right to withhold my 1500 NOK referrer bonus without giving a reason. The problem is that I had 1600 NOK on my acount, 100 of which where deposited from my Neteller account. They are refusing to give me back my 100 NOK deposit even though their own refund policy states:
"Upon making any real deposits, players are able to request a withdrawal (cash out) of any amount of funds which have not yet been wagered. There are no limitations or restrictions to this policy"
That 100 NOK had not yet been wagered and should be returned to me.
7.3.3 Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, Unibet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.
7.4.3 Unibet reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more Referees where Unibet suspects that the Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where Referees make identical or very similar deposit and betting patterns.
I don't know what my friends have done to get me blocked. One might have played just like I did in order to win like I had, and another signed up with a madeup name. Either way, bingo.com has the right to block my account and they have the right to withhold my 1500 NOK referrer bonus without giving a reason. The problem is that I had 1600 NOK on my acount, 100 of which where deposited from my Neteller account. They are refusing to give me back my 100 NOK deposit even though their own refund policy states:
"Upon making any real deposits, players are able to request a withdrawal (cash out) of any amount of funds which have not yet been wagered. There are no limitations or restrictions to this policy"
That 100 NOK had not yet been wagered and should be returned to me.