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Bingo.com Casino - Refusing to follow their refund policy, still owe me 100 NOK

UNRESOLVED
knuge Norway
Posted on October 18, 2018.

I was blocked from entering my account so I contacted customer service. They quoted these two paragraphs from the terms of the bonus:

7.3.3 Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, Unibet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.

7.4.3 Unibet reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more Referees where Unibet suspects that the Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where Referees make identical or very similar deposit and betting patterns.

I don't know what my friends have done to get me blocked. One might have played just like I did in order to win like I had, and another signed up with a madeup name. Either way, bingo.com has the right to block my account and they have the right to withhold my 1500 NOK referrer bonus without giving a reason. The problem is that I had 1600 NOK on my acount, 100 of which where deposited from my Neteller account. They are refusing to give me back my 100 NOK deposit even though their own refund policy states:

"Upon making any real deposits, players are able to request a withdrawal (cash out) of any amount of funds which have not yet been wagered. There are no limitations or restrictions to this policy"

That 100 NOK had not yet been wagered and should be returned to me.

Posted on October 22, 2018.

We are looking into this for you and will provide an update when we have one.

Bingo.com Casino

knuge Norway
Posted on October 23, 2018.

I have spoken to customer support at bingo.com at least five times, and every time they tell me that they will not give back my 100 NOK deposit. They believe that I have abused the spirit of the bonus, but they will not tell me how. They don't care that only 1500 NOK of the 1600 NOK on my account was a referral bonus. According to their own rules, they can only take my bonus, not my deposit.

Posted on October 26, 2018.

Dear Sir, you have very clearly abused our refer a friend bonus and withdrawn funds associated with this abuse that far exceed the 100 NOK you dispute here. As per our T&Cs:

7.3 Bonus Abuse
7.3.2 Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Unibet reserves the right to:-
• forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
• revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
• block an access to particular products, and/or
• exclude the Account Holder from any future promotional offers, and/or
• terminate the Account Holder’s account with immediate effect.

7.3.3 Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, Unibet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.

And:

3.2 Management of the Unibet Account
3.2.1 Unibet reserves the right at its own discretion and at all times, to:
• g. forfeit and/or confiscate funds available on a Unibet Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the Unibet Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of a Unibet Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);

No further comment will be provided on this 'complaint'. You account remains closed.

knuge Norway
Posted on October 26, 2018.

Nowhere in your rules does it say that you can take mye deposit - it says that you can only take away my bonus. What you are doing is the equivalent of stealing 100 NOK out of my pocket because you feel like I have violated your policy. By doing so, you are in fact the ones who are violating the policy.

How do you figure I have "very clearly abused" the refer a friend bonus?

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