Ag Awards

Billion Casino - Payment delay due to verification and source of wealth check

Complaint Info
Disputed casino Billion Casino
Reason Delayed payment
Amount £ 7381
Chico28 United Kingdom Message
Posted on August 12, 2020

Hi ask gamblers, I need your help in regards to an ongoing situation of stalling payment of my withdrawals/winnings by billion casino due to near impossible verification and source of wealth checks vague customer service been told your documents are with the relevant department over and over again , right so I joined billion casino on the 29th of July deposit and managed to win on crazy time so I requested a withdrawal of £4808 round about 12:30am that’s fine ok so same day around midday I deposited again played crazy time again managed to win played a bit back then withdrew £2573, so from the 30th of July my withdrawals have been pending i was ask to fill out an affordability questionnaire which I did I have sent all the requested documentation I have not been prompted for more like it says I would be if needed in 48hours or has my withdrawals been processed or even close to being processed as everyone I speak to has basically given me no answers, now the 11/08/20 it has well past the timeframes on they’re website for processing of withdrawals I was just ignored when I said this starting to get very worried also every time I’ve had to be the one to initiate contact or I am sure I’d of had none up till now.

Posted on August 12, 2020


Could you provide your username, please?

Best wishes,
Billion Casino Team

Posted on August 12, 2020

Dear Billion Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Chico28 United Kingdom Message
Posted on August 12, 2020

Hi ask gamblers thank you for opening my complaint it can be disregarded now because billion Casino have now contacted me by email and paid me my winnings after I provided one more bank statement to them, I’d like to apologise firstly for wasting both ask gamblers time and thank both ask gamblers and billion casino for there help and cooperation.

Posted on August 12, 2020

Dear all,

Player informed us the case has been resolved prior to being reviewed and published, therefore the complaint has been rejected.

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